Customer Billing Specialist

Job description

HYBRID ROLE BASED OUT OF OUR JACKSONVILLE OFFICE Job Purpose: Our Credit Operations Specialist will be responsible for receiving and processing basic requests to perform credit/debit memo entry and adjustments for customer billing issues. This role will also handle requests including exception billing, correct billing errors, inventory and cost-related adjustments, billing verifications, and credit/debit memo entry. Job Responsibilities: ● Address the more common variety of scenarios encountered that causes billing exceptions/ errors. ● Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines. ● Follow established approval matrix for processing credit memos. ● Research and gather supporting documentation for all assigned customer disputes. ● Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues. ● Identify scenario(s) encountered that cause customer disputes with assistance. ● Take appropriate action regarding impact to Sales Reps’ commission with assistance. ● Reconcile customer payment in Accounts Receivable system to validate the dispute application. Additional Responsibilities & Qualifications: ● Strive to consistently meet or exceed individual and team goals. ● Build relationships to maintain professional, effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/ Accounting, Customer Experience, and Sales. ● Other related duties and responsibilities, as required or assigned ● Systems used include Oracle Cloud, CXWB, Oracle ESB, VOS(SFD), Uniscore, Document Viewer and WebCollect. Work Experience: ● 1-3 years of related job experience. ● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. ● Basic experience of simple office/operational systems. ● Excellent verbal, written, people, and diplomacy skills are required. ● Proficient with Microsoft Office Suite. ● Strong customer service skills (friendly, courteous and helpful). Education: ● Bachelor's Degree Preferred What We Offer • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. • Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits. About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn .