General Manager

Job description

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are opening a new fulfillment center in Atlanta, GA and are looking for a General Manager to join our growing Fulfillment Center network. This individual will report to our Senior Director of Fulfillment and will be responsible for leading the establishment and day-to-day operations of our new high-volume facility. This individual will oversee all aspects of site performance, ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, cost control, and employee engagement. As the leader of our brand-new fulfillment center, this individual will play a critical role in building the leadership team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. We’re looking for someone who is passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence. Job Type: Full-Time, Exempt Location: McDonough/Locust Grove area of Atlanta, GA Schedule: This role oversees our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams. Travel: This position requires travel to our headquarters in Melville, NY up to 3 times per year for internal meetings, leadership development, and team building activities. Additionally, please note that for the first 6 to 9 months of this role, the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses. Salary: $145,040 – $181,300 per year Responsibilities: • Oversee all processes and procedures for all inbound, outbound, inventory control and facility operations • Ensure the teams are staffed appropriately to operate at peak efficiency and complete all assigned tasks daily • Manage the work performance of each member of the leadership team to ensure productivity standards and KPI metrics are consistently being met • Identify, lead, and support continuous improvement initiatives that drive customer service, accuracy, and productivity efficiencies while reducing operating cost • Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard • Support the Senior Director of Fulfillment in the standardization of the overall operations of the fulfillment center • Partner and communicate with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies • Build a high-performing leadership team through coaching, mentoring, succession planning, and talent development • Deliver performance reviews and conduct monthly check-ins with each member of the leadership team to establish rapport and provide feedback • Address performance related incidents that arise and recommending a course of action on all disciplinary and personnel issues • Train and develop fulfillment leadership through coaching, mentoring, and effective communication to develop a strong culture of employee engagement • Attend and participate in the HR and cross-functional meetings • Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility • Lead by example and maintain professional standards in the workplace Requirements: • Bachelor’s degree in a related field • 7 years of applicable experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments • 3 years of experience as a General Manager • Understanding of distribution flow, operational systems, integration, and automation • Proven ability to analyze KPIs and develop data-driven strategies to improve performance and employee engagement • Strong background in process improvement, including identifying workflow inefficiencies and implementing scalable solutions • Fundamental understanding of inventory, supply chain and logistics concepts • Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel) • Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues • Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills • Exceptional verbal and written communication skills with the ability to influence and align with executive leadership, while also connecting effectively with frontline associates • Proven track record of achieving operational goals related to productivity, accuracy, and cost efficiency • Ability to work independently, multitask and follow process and standard procedures Preferred Qualifications: • Experience working in an automated warehouse environment, including experience with a Tier 1 warehouse management system (WMS), conveyor systems, and robotics • Experience overseeing a team of at least 100 associates, 200+ preferred Why work with us: • We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. 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