Bloomingdale's Credit Customer Care Specialist, Full time - Various Schedule w/4 of 8 weekend days

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role in bringing our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. As a Bloomingdale’s Credit Customer Care Specialist, your role involves providing a personalized and unique customer experience by addressing inquiries from Bloomingdale’s customers through phone, chat, or email. In the role of a Bloomingdale’s Credit Customer Care Specialist, you will take full responsibility for addressing credit-related questions, turning each inquiry into an opportunity to create a positive outcome. Experience Advocates thrive in a culture of ongoing learning and education, aiming to develop innovative solutions. Our commitment is rooted in a passion to excel with our customers by being accessible, informed, and consistently engaging. How our Colleagues spend their day… Our colleagues create genuine connections by starting every interaction with warmth and sincerity. They know that hospitality is a feeling—shown through a smile, a kind word, and intentional conversations that build trust and lasting relationships. When mistakes happen, they apologize authentically listening with empathy, valuing the customer’s experience, and committing to making things right. They take the time to truly understand customer needs before acting. They take ownership in every situation, being proactive in finding solutions, offering helpful resources, and communicating clearly and confidently. Their full attention is always on the customer. To reassure customers, they follow through with clarity and consistency, delivering on promises and making things right when expectations aren’t met. They know that excellence is shown by focusing on what matters most to the customer. And they are always reasonable—approaching challenges with empathy, fairness, and sound judgment. By anticipating customer needs and feeling empowered to provide solutions, they create experiences that feel thoughtful, personal, and right. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. What You Will Do Deliver an exceptional customer experience by warmly greeting and engaging with customers, ensuring every interaction is friendly, sincere, and professional. Respond promptly and empathetically to inbound calls, chats, and emails, addressing customer concerns efficiently and with understanding. Promote and communicate current sales, loyalty programs, and special offers to enhance the customer experience. Conduct thorough account investigations to resolve issues related to credit reports, billing discrepancies, payments, account balances, and other credit-related matters, ensuring timely follow-up as needed. Accurately document and update customer data, communications, and case details in agent desktop platforms. Apply an entrepreneurial mindset and empowered decision-making to efficiently manage customer accommodations. Maintain consistent, dependable attendance and punctuality. Flexibly support customer interactions across phone, chat, and email as business needs evolve. Skills You Will Need Communication: Demonstrates strong written and verbal skills to ensure clear, continuous communication with customers, teammates, and cross-functional partners. Interpersonal Skills: Builds positive relationships and collaborates effectively with colleagues at all levels across departments. Creative & Strategic Problem-Solving: Approaches challenges and opportunities with creativity, strategic insight, and technical thinking. Uses empowered decision-making to manage customer accommodations, including price adjustments, excluded items, and gift cards. Detail Orientation: Maintains accuracy and attention to detail in daily tasks, reporting, and achieving business objectives. Agility: Adapts quickly to evolving customer needs and changing business priorities. Financial & Practical Skills: Accurately completes financial transactions and solves practical problems across diverse sales scenarios. Collaboration: Partners with stores, suppliers, distribution centers, buyers, and senior executives to address complex or urgent matters, demonstrating that strong relationships are what set us apart as “Like No Other Store in the World.” Who You Are Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment. Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred. Able to work a flexible schedule in