Director, Product Strategy - GTM Commerce

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Summary The Director, GTM Commerce and POS Solutions is a strategic go-to-market leader responsible for driving product adoption and market success for Salesforce's Commerce Cloud and POS portfolio. Reporting to the VP, GTM Commerce and POS Solutions, this role bridges product innovation and commercial execution by creating scalable GTM processes, enabling field teams, and representing Salesforce as a product expert to customers and partners. This position requires deep domain expertise in unified commerce, including POS, OMS, and ecommerce, with a strong understanding of B2B commerce, commerce platforms, and industry-specific solutions. Key Responsibilities Product Adoption & GTM Execution: • Drive product adoption of Guided Shopping Agent and Retail Cloud POS through scalable GTM processes, tools, and enablement assets • Develop and execute GTM strategies for new product launches, features, and pilot programs • Build repeatable playbooks that accelerate time-to-value for customers Pilot Program & Beta Management:Manage pilot and beta programs, coordinating across Product, Engineering, Sales, and Customer SuccessGather and synthesize customer feedback to inform product roadmap and GTM strategyTrack and report on pilot success metrics, adoption patterns, and lessons learnedCustomer & Partner Engagement:Represent Salesforce as a product expert in customer interactions, roadmap presentations, industry events, and corporate forumsLead strategic customer meetings and demos with senior stakeholdersBuild relationships with key customers, partners, and system integratorsField Enablement & Training:Deliver enablement content to SEs, AEs, CSMs, and the partner ecosystemCreate and maintain sales tools, demo environments, competitive intel, and value messagingConduct training sessions and office hours to build product fluency across global GTM teamsVoice of Customer & Market Intelligence:Feed strategic customer requirements into the Product team to influence roadmapSynthesize market trends, competitive movements, and customer needsMonitor competitive landscape and inform product strategy for product leadershipPricing, Packaging & Licensing:Assist with pricing, packaging, and licensing strategyCollaborate with Product Management and Finance on pricing proposals for new offeringsStrategic Issue Resolution:Drive resolution of strategic customer escalations, coordinating cross-functional teamsServe as a trusted advisor to customers navigating complex implementation decisionsQualifications • 10+ years in product management, GTM, solutions engineering, or customer-facing technical roles • Experience with product-led growth strategies, pilot/beta programs, and customer adoption frameworks • Understanding of AI/ML applications in commerce, including agentic commerce and personalization • Familiarity with APIs, system integration patterns, and modern commerce architectures • Excellent executive-level presentation and communication skills • Strong analytical and data-driven decision-making • Proven ability to build scalable processes and enablement programs • Self-starter with high ownership mentality; willingness to travel • Up to 40% domestic/international travel required • A related technical degree required Preferred Qualifications • Strong unified commerce background with deep expertise across POS, OMS, and ecommerce platforms • B2B commerce knowledge (strong advantage) • Understanding of platforms like Salesforce Commerce Cloud, Adobe Commerce, commerce tools, SAP Commerce • Industry expertise in retail, consumer goods, or related verticals What Success Looks Like • Accelerated adoption rates for Guided Shopping Agent and POS solutions • High-quality enablement assets that improve field team win rates • Strong customer satisfaction from pilot and beta programs • Measurable influence on product roadmap through customer/market insights • Recognition as a trusted product expert by customers, partners, and internal stakeholders Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees