Member of Technical Staff, DevOps

Job description

Vapi (/ˈVɑːpi/): - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - Try talking to Vapi now! https://vapi.ai/ WHY WE’RE HIRING THIS ROLE: - Three of our worst recent incidents — Nov 29 config rollout, Dec 23 duplicate messages, Oct 13 egress proxy — were resolved by rollback. That’s the SDLC gap this role closes. Vapi engineers are your users, and the deploy pipeline, preview environments, cell-creation tooling, and oncall tooling are products with SLAs, docs, and feedback loops. - You’ll own progressive delivery (canary, blue/green, automated rollback, soak periods), the GitOps story across multiple clusters and regions, and the on-demand environment tooling that’s on the Q3 roadmap. Success is measured by how fast every other team ships safely. WHAT YOU’LL DO: - 30 Day: Get fluent in the Pulumi stacks, the ArgoCD setup, and GitHub Actions pipelines. Sit with engineers from agents and FDE teams to find the top 3 deploy pain points. Land a quality-of-life improvement to the deploy pipeline. - 60 Day: Own progressive delivery end-to-end — canary, automated rollback, soak — for at least one critical service path. Ship the first version of cell-creation tooling or preview environments. Make the deploy pipeline measurably faster (lead time, MTTR for failed deploys). - 90 Day: Roll out progressive delivery as the default across services. Establish SLAs and a feedback loop with engineering teams. Own the developer-platform roadmap and partner with Infra and SRE on cell creation, multi-region rollouts, and oncall tooling. WHO YOU ARE: Must-haves - You have a platform-as-a-product mindset — you treat internal engineers as customers, with SLAs, docs, and feedback loops, not tickets and ad-hoc help. - You’ve operated Pulumi (TypeScript) or Terraform at scale (40+ stacks, multi-region) and you’ve felt the pain when IaC sprawl gets ahead of you. - You’ve run ArgoCD or equivalent GitOps for deploying applications across multiple clusters. - You’ve built progressive delivery in production — canary, blue/green, automated rollback, soak periods. You can describe a real rollout that automated rollback caught. - You’ve designed CI/CD pipelines (GitHub Actions preferred) for many services and Dockerfiles, not just one repo. - You’ve built deploy tooling for on-demand environments — preview envs, dev deployments, or cell creation. Nice-to-haves - You’ve written Go for platform services (Vapi’s canary-manager is Go). - You’ve operated developer platforms at a mid-stage infra-heavy company or a DevEx team at a larger shop. Tech stack you’ll work in - Languages: TypeScript (primary, for Pulumi and tooling), Go (for canary-manager and platform services), Bash. - IaC: Pulumi (TypeScript) at scale (40+ stacks across regions), Terraform. - GitOps and deploy: ArgoCD (multi-cluster), GitHub Actions, 15+ Dockerfiles. - Progressive delivery: canary, blue/green, automated rollback, soak periods (canary-manager Go service). - Orchestration: Kubernetes on EKS (multi-cluster, multi-region). - Vapi services you’ll touch: canary-manager, cell-creation tooling, preview env tooling. Where you likely come from - Vercel, Render, Railway, Fly, Temporal, Cockroach (mid-stage infra-heavy), or DevEx/Platform teams at Stripe, Shopify, Airbnb, or Block. - Weak fit: classic AWS sysadmin, or someone whose CI/CD experience is mostly Jenkins GUI-level.