Inside Sales/Junior Account Manager - Eurofins Cosmetics & Personal Care, Inc.

Job description

This position is responsible for fulfilling all customer service responsibilities and coordinate stability studies to support the Cosmetics Division laboratories. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision. OVERALL OBJECTIVES AND RESPONSIBILITIES Liaise with company customers through phone, e-mail and in person; Maintain superior customer relations; Identify potential customers and sales opportunities Manage customer scheduling of projects; Assist in the development of annual sales forecasts, budget requirements, and sales plan of actions for the business unit; Support and management of LIMS templates setup for proper client and sample management Provide detailed direction to management for achievement of marketing objectives in terms of specific actions; Coordinate project tracking and client management; Create new client accounts and link standard quotations from com LIMS; Retrieve and archive C of As; Invoice administration; Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients); Creating memos; Verifying information on on-going projects; Handling other duties promoting the achievement of customer service and business goals including internal sales; Ensure regulatory compliance; Other tasks as requested by supervisor. EDUCATION Bachelor's Degree in Science (preferably Chemistry or Microbiology), Commerce, and/or equivalent technical and business experience; QUALIFICATIONS Minimum of 3-5 years' customer service experience. Strong understanding of the Cosmetic Testing & Regulatory Consulting Industry, Canada and US, with good contacts within this sector; Additional Qualifications Must speak and write English fluently; Extremely high level of accuracy and strong attention to detail; Must be articulate and possess excellent communication skills, both written and verbal; A high level of professionalism and confidentiality is crucial to this role; Professional, friendly, and courteous in all interactions, whether with customers or co-workers; High energy with strong initiative, flexibility, resourcefulness and a can-do attitude; Hands-on attitude; Excellent organizational skills; Strong customer service skills; Ability to work independently, while supporting a collaborative, team-based department; Ability to multitask and remain calm under pressure in a fast-paced environment; High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters; Must be proactive, self-disciplined, and able to demonstrate a high level of productivity; Demonstrated satisfactory work performance and attendance record; Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios. Technical Skills Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel) Develop proficiency with eLIMS. WORKING CONDITIONS: This position will be working in an office environment within the lab. Moderate level of activity and some light lifting requirements to fulfill any required administrative duties such as filing and photocopying. Shift work and overtime may be required, as well as working periodic weekends and/or evenings.