Central Monitoring Station Operator

Job description

Posting Title Central Monitoring Station Operator . Location CO - Golden . Position Type Regular . Hours Per Week 40 . Working at NLR NLR is located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for energy systems research and development. Join the National Laboratory of the Rockies (NLR), where world-class scientists, engineers, and experts are accelerating energy innovation through breakthrough research and systems integration. From our mission to our collaborative culture, NLR stands out in the research community for its commitment to an affordable and secure energy future. Spanning foundational science to applied systems engineering and analysis, we focus on solving complex challenges to deliver advanced, secure, reliable, and cost-effective energy solutions. Our work helps strengthen U.S. industries, support job creation, and promote national economic growth. At NLR, you'll find a mission-driven environment supported by state-of-the-art facilities, multidisciplinary research teams, and strong collaborations with industry, academia, and other national laboratories. We offer robust professional development opportunities, and a competitive benefits package designed to support your career and well-being. Job Description NLR currently has an opening for a Central Monitoring Station (CMS) Operator​ on the Emergency Management team. The CMS operator plays a crucial role in ensuring the safety and security of NLR, including workers, visitors, facilities, and the environment by serving as a critical information conduit between emergency response and the NLR community. To set our new team members up for success, this position includes a six-month probationary period. This is a collaborative time to ensure successful long-term fit, providing dedicated support and training as you become acquainted with your role and our organization. The CMS operator is responsible for operating NLR's Central Monitoring Station, which includes serving as the primary point of contact during on-site emergencies for the South Table Mountain Campus, Flatirons Campus and local leased facilities. Key responsibilities include monitoring fire and life safety alarms, determining appropriate levels of emergency and non-emergency response, contacting 911 when necessary, dispatching internal responders, monitoring security and surveillance systems, maintaining detailed logs, and generating reports. The successful candidate will be a good communicator, problem-solver, and provide excellent customer service. The CMS is responsible for providing 24/7, 365 support for emergency response with ECSs working on three shifts: Shift 1: 2300 - 0730 Shift 2: 0700 - 1530 Shift 3: 1500 - 2330 Primary Duties and Responsibilities Emergency Response: Receive emergency calls and alarms, dispatch, and determine the appropriate response and resources promptly. Maintain accurate dispatch logs and produce detailed, fact-based reports. Respond to a variety of issues, concerns, and situations that warrant evaluation and discretionary decision-making, including but not limited to safety matters, utility outages, and assisting with drills and exercises. Maintain current knowledge and understanding of updated standard operating procedures and training materials related to the CMS. Provide CMS training for all LP personnel. Customer Service: Interact with NLR staff, management, visitors, vendors, first responders, and subcontractors, ensuring a positive and professional approach in handling all situations. Collaboration: Provide input for after-action reviews and assist in the identification of appropriate best practices and corrective actions. Work corroboratively with internal responders and external first responders. Security System Operations: Operate and monitor the site security system, including access control systems, fire/life safety alarms, closed-circuit television (CCTV), and intrusion detection system (IDS) capabilities. Provide support for investigations, traffic safety interventions, and parking compliance monitoring as requested. . Basic Qualifications High School Diploma or equivalent and 4 or more years of experience or equivalent relevant education/experience. Or, relevant Associate's Degree or certification program of comparable scope and 2 or more years of experience or equivalent relevant education/experience. Full knowledge of specialized focused business support functions. Complete understanding of the general and detailed aspects of the business support activities, and their practical applications to problems and situations ordinarily encountered. Fully competent in applicable software packages and office equipment. Demonstrated project administration skills. Full knowledge of specific principles, procedures and practices related to supported fields and disciplines. Government Access Controlled Systems – US Citizenship Eligibility requirements: This position will require access to sensitive information, Government facilities, and/or Government information systems restricted to individuals with US citizenship. Only applicants that are US Citizens at the time of application will be considered. * Must meet educational requirements prior to employment start date. Additional Required Qualifications Strong communication skills, both verbal and written, team and interpersonal skills. Strong multitasking, organizational, and problem-solving skills. Ability to remain calm and effective in high-stress situations, exercise critical thinking and sound judgment, and prioritize emergent and non-emergent situations. Proficiency in quickly and accurately entering detailed information, with the ability to type quickly while receiving data or information via phone, radio, or other electronic devices. Proficiency in Microsoft 365 Proficient computer skills and the ability to learn and use specialized software. Ability to prioritize work and maintain a high level of confidentiality in handling bot