Field Service Manager

Job description

Job Summary The Field Service Engineer will install, maintain, and repair equipment on-site at customer locations. They serve as a key technical contact between the company and the customer. Duties and Responsibilities • Install, test, and commission equipment at client locations • Diagnose and repair mechanical, electrical, or technical issues • Perform preventive maintenance and upgrades • Provide technical support and training to customers • Document service visits, repairs, and maintenance activities • Ensure compliance with safety standards and company policies • Coordinate with internal teams (engineering, support, logistics) • Travel to customer sites as needed Qualifications • Associate’s or Bachelor’s degree in Engineering, Electronics, or related field (or equivalent experience) • Experience with troubleshooting technical equipment or systems • Strong problem-solving and analytical skills • Ability to read technical manuals, schematics, and diagrams • Good communication and customer service skills • Willingness to travel frequently Key Skills • Troubleshooting & diagnostics • Customer service mindset • Time management • Technical aptitude • Adaptability in field environments TUTCO, LLC, a leading manufacturer of heat strips and heating elements, used in the HVAC and Appliance industry is seeking a highly motivated and detail-orientated Field Service Engineer to join the team in their greater Chicago area. TUTCO LLC is a Subsidiary of Smiths Group with Headquarters in London, England.