Service Administrator

Job description

Job Summary: Serves as primary customer contact to promote quality customer service and increase business within the branch location. We are looking for a talented Service Administrator to join our Distribution business in (Anchorage, AK). 100% Onsite In this role, you will make an impact in the following ways: Serve as the primary point of contact for customers, building and maintaining positive relationships Open and manage work orders, service requests, quotes, and repair plans Coordinate service work by scheduling technicians and monitoring progress Provide customers with timely updates on repair status, schedules, and warranty claims Process warranty claims and ensure all required documentation is completed accurately Maintain detailed service records and documentation within business systems Collaborate with technicians, Service Supervisors, and Team Leads to support efficient service operations Monitor key service metrics, including customer satisfaction and labor productivity Responsibilities: To be successful in this role you will need the following: Strong customer service and communication skillsExperience coordinating service activities, scheduling work, and managing customer expectationsAbility to create and manage complex work orders, quotes, and repair plansWorking knowledge of warranty processes and claim administrationStrong organizational skills with attention to detail and accurate documentationAbility to prioritize multiple tasks and work effectively in a fast-paced environmentFinancial acumen and the ability to explain service charges and repair recommendationsExperience using service management systems and electronic service tools preferred Qualifications: 1. Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work. 2. Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution. 3. Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries. Education, Licenses, Certifications: Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant and/or in-depth knowledge obtained through specialized training. Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.