AIML Data Operations - L&D Program Manager

Job description

The AIML Data Operations team operates in a fast-paced, dynamic environment. We are looking for an experienced L&D Program Manager who can expertly navigate the demands of this environment, balancing the need for rapid delivery with a commitment to producing high-quality, innovative learning experiences. Minimum Qualifications: 5+ years of experience defining training strategy and managing training programs (not just developing content) for a wide range of audiences across a global operations environment Bachelor's degree or equivalent, with experience implementing training programs on a global scale Grounded in learning theory and adult learning concepts, with the ability to apply frameworks like ADDIE in a rapid, iterative way Proven program management skills, with strong stakeholder influencing skills across cross-functional teams Comfortable with ambiguity, adept at navigating uncertainty to drive clarity and actionable solutions Exceptional writing skills, including the ability to distill complex technical topics and procedures into simple language for a global audience Strong interpersonal and communication skills, able to explain complex technical concepts clearly to both technical and non-technical audiences at all levels Preferred Qualifications: Proficient with AI tools, with sound judgment on when to apply them for content development Facilitation skills, including Train-the-Trainer program delivery Experience with content tools for technical writing, video creation, and asset design Familiarity with AIML, data annotation processes, and tools is a plus