Business Center Operations Leader

Job description

Your Opportunity Whatever the distance, wherever the destination – our designs lead you there. Our “One Infrastructure” group provides comprehensive planning, design, and engineering services for all phases of bridge, rail, airport, roadway, and transit projects as well as civil engineering, land development engineering, landscape architecture and urban planning. We are actively seeking a Business Centre Operations Leader to lead our Infrastructure Business Centre for the province of British Columbia and the Yukon. You will be responsible for the Business Center’s leadership, resourcing, financial operations, health, safety and security, and office operations, for the business center comprised of more than 200 talented professionals. You will apply strategic thought, business acumen, and leadership to drive operational excellence in collaboration with leaders, project teams, functional service teams, and the collective multidisciplinary talent of the Business Center to deliver outstanding work that exceeds client expectations. You will inspire, motivate, and hold teams accountable for continuous improvement ensuring bottom line financial performance and supporting top line strategy. Reporting directly to the Infrastructure Regional Business Leader (RBL) for Western Canada. Your Key Responsibilities Lead Operations and Drive Business Performance: Accountable for continuous improvement and effective management of operational areas within the business center. Review business center monthly financial statements, inclusive of discretionary spend and ensure issues and opportunities are proactively actioned by your team. Regularly monitor forecasting, backlog, earned value analysis (EVA), work in progress (WIP), accounts receivable (AR), day sales outstanding (DSO), and utilization to identify issues and ensure they are addressed. Responsible for development and oversight of the business center budget and achieving gross margin and contribution margin targets (by volume and by percent). Responsible for leading financially sound project delivery within the Business Center, participating in risk reviews, undertaking independent assessment, and supporting project corrective actions where required to improve project delivery. Responsible for proactively identifying underperformance against established targets and developing and implementing improvement plans for underperforming operations within the business center. Responsible for achieving utilization targets through backlog management and collaboration with other contributing business centers to drive overall utilization company wide. Responsible to partner with other leaders to drive collaboration and work sharing with the Infrastructure Business Line across North America and with other Business Lines within British Columbia. People Leadership: Responsible for managing performance and compensation in accordance with Stantec’s compensation philosophy within the business center through year end conversations, rate review, and STIP/bonus allocations for the business center. Responsible for developing, attracting, engaging, and retaining top talent resulting in increased engagement scores and decreased voluntary turnover. Responsible for maintaining the correct staffing level and workforce mix based on current and future workloads. Responsible for the overall talent management lifecycle including career development, employee engagement, succession planning, coaching and mentoring, inclusion and diversity, and leadership development for the business center in partnership with Human Resources. Responsible for ensuring compliance with the applicable employment legislation and Stantec’s people practices and policies by partnering with Risk Management and Human Resources. Direct reports include Team Leads and administrative staff as appropriate. Partner with the Business Center Practice Leader by conducting quarterly office visits and business center wide meetings to communicate the vision, business strategy and progress against applicable action plans. Health, Safety, Security and Environment: Responsible to lead our Safer Together culture within the business center as measured through achievement of our different health and safety performance metrics. Responsible to lead communication of health, safety, security and environment expectations, best practices, and learning. Responsible to ensure compliance with company safety procedures and regulatory and legal requirements including the Health, Safety, Security, and Environment (HSSE) management system. Provide Broad Leadership Influence: Act as a highly regarded leader, thought partner and a source of counsel and advice for the business center. Proactively identify opportunities to reinforce and further develop Stantec’s high performance culture with a focus on talent, productivity and financial performance. Foster a success-oriented, accountable environment within the business center. Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the client and service delivery. Provide support through ongoing interface with leaders, regarding diagnosis and resolution of operational issues within the business center. Your Support Functions: Practice: Client Focus: Provide support to Regional Business Leader and Regional Delivery Leader where appropriate for compliance with the ISO-certified Integrated Management System and Project Management (PM) Framework. Supports the Regional Delivery Leader in holding the team accountable for the delivery of innovative design solutions aligned with disciplinary best practices for project excellence. Support Regional Delivery Leader by ensuring the right people are in the right roles to facilitate the delivery of excellent work to our clients that exceeds expectations and grows our market position. Support Business Center Practice Leader(s) and Regional Growth Leader with thorough personal involvement where appropriate i