Partnership Success Manager, At Work

Job description

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The job: SoFi at Work helps employers, associations, and distribution partners deliver financial wellbeing benefits that support employees across their financial journey. Our solutions include financial education and planning, student debt tools and benefits, money-management capabilities, and access to SoFi consumer products. We are seeking a customer-obsessed, commercially minded Partnership Success Manager to own and grow a portfolio of employer and workplace partnerships.This person will be the strategic day-to-day partner to HR, Benefits, Total Rewards, Payroll, and other client stakeholders—translating business objectives into activation plans that drive employee awareness, engagement, adoption, and long-term partnership value. The Partnership Success Manager owns the post-sale partnership lifecycle, from a successful handoff and implementation through employee activation, performance optimization, renewal, and surfacing partnership expansion opportunities. You will combine relationship management, program strategy, data storytelling, and disciplined execution to make SoFi at Work an indispensable financial wellbeing partner. You will partner closely with Sales, Implementations, Product, Marketing, Operations, Legal, Compliance, and SoFi consumer business teams to deliver a seamless partner and employee experience. This role serves as a key connection point between our organization, employer partners, and internal teams, ensuring that partnership initiatives deliver meaningful value to all stakeholders. The ideal candidate is a relationship-oriented, highly organized professional who combines strong business judgment with exceptional communication and project-management skills. You will work closely with partners to understand their goals, identify opportunities for growth, resolve challenges, and develop strategies that increase employee engagement and overall partnership performance. What you’ll do: • Own a portfolio of employer and workplace partners, acting as the primary relationship manager and trusted advisor for key stakeholders. • Lead the post-sale partnership lifecycle: internal handoff, onboarding, implementation readiness, launch, ongoing engagement, business reviews, renewal, and expansion planning. • Build and execute joint success plans that align each partner’s workforce needs, program objectives, communications calendar, and commercial goals with SoFi at Work capabilities. • Develop employee activation and engagement strategies—including partner-specific communications, webinars, educational content, campaigns, and events—in collaboration with Marketing and internal subject-matter experts. • Monitor and interpret program performance across enrollment, utilization, applications, funded volume, product adoption, and employee engagement; translate insights into clear recommendations and next steps. • Lead regular business reviews and strategic planning conversations, telling a compelling story with data, market context, product updates, and actionable opportunities to improve program outcomes. • Partner with clients to identify and advance expansion opportunities, including Dashboard adoption, financial wellbeing tools, education, and contribution-based programs, while coordinating with Sales on commercial conversations. • Serve as the voice of the partner internally, synthesizing stakeholder and employee feedback into actionable insights for Product, Marketing, Operations, and business leadership. • Proactively identify partnership-health risks, resolve escalations, and mobilize the right internal teams to protect the client experience and retention. • Maintain accurate account plans, contacts, activity records, risks, opportunities, performance metrics, and next steps in Salesforce and other operating tools. • Coordinate contract renewals and amendments with partners, Sales, Legal, and Operations; ensure executed documentation and commercial terms are accurately reflected in internal systems. • Support operational and compliance requirements for applicable programs, including partner onboarding documentation, program changes, and cross-functional approvals. • Represent SoFi at Work in partner meetings, client events, and industry forums; travel as needed to deepen strategic relationships. What you’ll need: • 5+ years of experience in partnership success, customer success, account management, relationship management, consulting, client services, or a comparable client-facing role. • Demonstrated success managing and growing complex B2B or B2B2C relationships, preferably with employer, workplace, financial-services, benefits, HR technology, SaaS, or other strategic partners. • Ability to build trusted relationships with stakeholders at multiple levels, including HR, Benefits, Total Rewards, Payroll, Finance, and executive leaders. • Proven ability to lead a portfolio through the full post-sale lifecycle—from onboarding and activation through optimization, renewal, and expansion. • Strong analytical judgment and comfort using performance data to diagnose opportunities, develop recommendations, and communicate outcomes to clients and internal stakeholders. • Excellent written, verbal, and executive-presentation skills, including experience leading business reviews and crafting clear, compelling partner-facing