Follow Up Coordinator

Job description

Anticipated End Date: 2026-09-18 Position Title: Follow Up Coordinator Job Description: Follow-up Coordinator Location: MUST RESIDE IN MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK. Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an officePlease note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.The Follow Up Coordinator will be responsible for providing peer support, engagement, connection, and follow-up to callers. We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma. The MA BHHL operates 24 hours a day, 7 days a week, 365 days out of the year. Training is Monday-Friday 10am-6pm EST (initial 4 weeks).A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication, and compassion to see what's possible and what's better. Born out of one of the largest healthcare system organizations in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.Follow-up Coordinator will be responsible for for providing follow-up services for individuals who have contacted the helpline, ensuring that appropriate resources and assistance are provided and that individuals are able to access recommended behavioral health services initially provided.We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends. Training is Monday-Friday 10a-6p EST. How you will make an impact: • Conducts outbound follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis. • Confirms status of linkage efforts with support services provided. • Troubleshoots barriers encountered in obtaining services. • Reviews Safety Plan, where applicable, to ensure plans remain sufficient for current circumstances. • Coordinates identification of and referrals to local, state or federally funded programs and agencies. • Dispatch Mobile Crisis Teams where those services are available. • Prepares reports and maintains the database to retain validated resources and service offerings. ​ Requirements: • Requires a HS diploma or the equivalent and a minimum of 6 months experience in behavioral health; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experience: • BS/BA degree in a mental health or other human services field preferred. Experience working directly with individuals in need of behavioral health services strongly For candidates working in person or virtually in the below locations, the hourly* range for this specific position is $22.17 to $26.11. Locations: New York and Massachusetts In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws . * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Care Coord & Care Mgmt (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture t