Head of Central Robot Operations - Dot

Job description

The Role As the Head of Central Robot Operations, you will lead the central operations organization that powers autonomous robot delivery at scale. Acting as the operational command center for the business, you will build the capabilities, mechanisms, and teams that enable safe, reliable, and efficient robot operations across every market. You will own the operating model spanning Remote Assistance, Mapping Operations, Market Expansion, Infrastructure, Strategy & Operations, Policy & Demos, and Program Management etc. This leader will establish the systems, governance, and operational excellence needed to scale autonomous operations from a handful of cities to a global network, partnering closely with Engineering, Product, Safety, Hardware, Autonomy, Legal, Public Policy, and Market Operations. What You Will Do Build and Scale Central Robot Operations • Define the long-term operating model, organizational structure, and roadmap for Central Robot Operations. • Build scalable mechanisms, operating standards, and governance that enable reliable robot operations across all markets. • Lead a high-performing organization spanning operations, analytics, expansion, mapping, infrastructure, and program management. Own Remote Assistance Operations • Lead the 24/7 Remote Assistance organization responsible for supporting autonomous robots requiring human intervention. • Define response-time SLAs, workforce planning, staffing models, scheduling, and escalation protocols. • Develop monitoring, telemetry, and operational dashboards that provide real-time visibility into fleet health. • Partner with Engineering and Product to analyze intervention data, eliminate recurring failure modes, and continuously reduce human intervention rates. Lead Mapping Operations • Own the operational lifecycle of geospatial assets including HD maps, geofences, routing data, and points of interest. • Establish mapping quality standards, QA mechanisms, refresh cycles, and operational readiness processes for new launches. • Balance mapping accuracy with launch velocity while managing internal and external mapping partners. Drive Geographic Expansion • Develop the playbook for launching new cities, campuses, and operating zones. • Lead market assessment, regulatory readiness, operational planning, and launch governance. • Build repeatable launch mechanisms that enable rapid, high-quality expansion across multiple geographies. • Coordinate cross-functional readiness reviews prior to every market launch. Own Market Infrastructure • Lead strategy and execution for hubs, depots, charging infrastructure, parking locations, maintenance facilities, and operational footprint. • Drive capacity planning, infrastructure utilization, vendor management, and cost optimization. • Ensure operational infrastructure scales ahead of demand while maintaining service reliability. Lead Strategy & Operations • Build the planning, analytics, governance, and reporting engine for Robot Operations. • Define KPIs, operating metrics, executive dashboards, forecasting models, and business review mechanisms. • Lead annual planning, OKRs, operational reviews, and cross-functional governance rhythms. • Translate operation al data into strategic recommendations for executive leadership. Own Policy, Regulatory Engagement & Demonstrations • Partner with Public Policy and Legal teams to support permits, regulatory engagement, compliance initiatives, and government relationships. • Lead operational readiness for demonstrations involving customers, regulators, investors, media, and strategic partners. • Represent Operations during executive briefings and external engagements. Lead Program Management • Build and lead the Program Management Office (PMO) for Robot Operations. • Drive execution across multiple cross-functional workstreams through disciplined planning, dependency management, risk mitigation, and governance. • Establish operating cadences including weekly reviews, launch readiness reviews, retrospectives, and executive reporting. Build Operational Excellence • Develop standardized playbooks, SOPs, operating mechanisms, and continuous improvement programs across all Central Operations functions. • Partner closely with Safety, Engineering, Product, and Market Operations to improve fleet availability, productivity, customer experience, and unit economics. • Foster a culture of operational excellence, ownership, innovation, and customer obsession. What We're Looking For • 15+ years of leadership experience in operations, robotics, autonomous vehicles, logistics, aviation, mobility, or other large-scale operational environments. • Demonstrated success building and leading complex, cross-functional operations organizations. • Experience managing multiple operational domains such as fleet operations, command centers, infrastructure, mapping, analytics, program management, or expansion. • Strong strategic thinking with the ability to translate ambiguity into scalable operating models. • Experience operating 24/7 mission-critical operations with measurable service-level commitments. • Proven ability to build executive operating mechanisms, governance models, and performance management systems. • Strong analytical skills with experience leveraging SQL, BI tools, dashboards, forecasting, and operational metrics to drive decisions. • Exceptional communication and executive presence with experience influencing senior leaders and external stakeholders. • Bachelor's degree in Engineering, Operations, Computer Science, Business, or a related field. Preferred Qualifications • Experience in autonomous vehicles, robotics, drones, industrial automation, or advanced mobility. • Deep understanding of fleet operations, command center operations, remote assistance, or mission-control environments. • Experience launching operations across multiple geographies and regulatory environments. • Familiarity with GIS, mapping technologies, telemetry systems, and operational monitoring