Associate, Learning Facilitator (Work From Home)

Job description

Associate, Learning Facilitator (Work From Home) Are you passionate about developing the potential within people through facilitating exceptional learning experiences? Are you excited about creating a learning culture where you help to guide learners to the next level? Are you energetic, curious, organized, and a team player? If you said yes, look no further; this is the role for you! We are seeking an individual who will be responsible for delivering the full suite of Retail and Line of Business Learning through a variety of delivery methods. These methods include virtual and in-person learning, engaging Associates in discussion through the use of appropriate questions, ensuring tone, inflection and practicality by incorporating synchronous and asynchronous learning activities. The role is focused on the preparation, facilitation, and managing all training logistics. Additional responsibilities for this role include: Leading a dynamic learning environment and supporting learner needs by facilitating Branch, Cafe, and Business Banking Back Office policy and procedures. Assessing Associates’ readiness, understanding of information, and that foundational skills are demonstrated by our Associates. Promoting adult learning principles and techniques to further support associates’ ability to model technical and soft-skill behaviors when transitioning to their role. Providing other learning experiences as determined necessary to support the client and associate. Observing training course trends, learner surveys, and identifying opportunities to enhance the learning experience. The ideal candidate is a compelling facilitator, has excellent organizational skills, strong attention to detail, exceptional time management, effective questioning, and is able to influence others through impactful storytelling, and has the ability to work autonomously and manage multiple tasks effectively while working in a fast-paced environment. Responsibilities: Deliver high-quality, memorable learning experiences across Branch, Cafe, and Business Banking Lines of Business to support Associate performance skills and business objectives. Demonstrate and understand adult learning theory and apply the principles in the classroom. Communicate to participants the overall context of the training and how it fits into the larger goals of the company/department/initiatives. Able to actively demonstrate operational, service, and compliance activities/conversations to provide real life examples to learner(s) leveraging knowledge of policies and procedures. Able to understand group dynamics to engage all learners through strong communication skills. Create a feeling of inclusion establishing a comfortable learning environment while delivering to learners. Ability to make decisions by identifying issues, escalating concerns to leadership, and bringing forward initial observations for improvement. Ability to support projects and follow-through to completion with minimal need for direct supervision. Effectively communicate overall impressions of the training program in a clear and succinct manner. Evaluate success of the class based on client needs, learning objectives and overall program objectives. Integrate learning from other sessions/programs as appropriate leveraging learner surveys. Manage learning logistics such as rosters, class times, participant communications, learner surveys, and Learning Management System maintenance. Provide feedback to content developers regarding the effectiveness of training materials, the sequence of content, and the overall effectiveness of the program Actively share Learning team best practices, leveraging efficiencies among team products and processes and participating in team events. Able to work effectively with clients and subject matter experts within established structures and guidelines. We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role. Basic Qualifications: High School Diploma, GED or equivalent certification At least 1 year of experience working in retail banking or a corporate training role Preferred Qualifications 2+ years of experience in training facilitation 1+ years of experience in project management Advanced Google Suite skills At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Work from Home Technology Requirements Secure home office environment that is free from background noise and distractions Reliable private internet connection that is not supplied via cellular data or hotspot is required A private network that is password protected where you have ownership or line of site sight to every device on the network Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements