Product Delivery - Senior Associate - Embedded Payments

Job description

The Senior Associate will: - Serve as the key bridge between Client / Client Solutions and JPM's Product / Tech/ Ops teams - Help support net new Client onboardings to our highly technical, API-first product - Act as the first point of contact for Client queries, ensuring a high-touch and bespoke experience - Identify new opportunities by documenting Client feedback and working with Product Development to inform the product roadmap - Monitor the performance of products and services by identifying and maintaining key performance indicators (KPIs) - Liaise with internal stakeholders (e.g., legal, risk, controls) to ensure compliance with both JPMC policy and regulatory commitments Skills: - Strong communication/presentation skills that can be consumed at all seniority levels with both internal and external audiences - Be a persuasive negotiator and thrive in a high intensity environment - Operate with minimal guidance and oversight, capable of embracing ambiguity - Able to take initiative and 'figure out a way to get it done' - Passion for creatively solving problems and an entrepreneurial spirit - Ability to adeptly pivot opportunities based on new information and market forces Qualifications: - 3+ years of Payments and / or Client Onboarding experience with a technical product - Demonstrated ability to work in a highly matrixed program delivery structure - Experience working in a fast-paced and highly cross-functional organization. - Understanding of the global payments industry - Undergraduate degree required