People Services & Support Technology Lead

Job description

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. Minimum Qualifications: 10+ years of direct experience managing a diverse technology portfolio for an HR Shared Service Center Experience in a product owner, functional lead, or HR technology strategy role Experience managing a multi-channel suite of technology products including self-service, virtual and live assisted chat, phone/IVR, and case management 5+ years of ServiceNow HRSD product experience ServiceNow Certified Implementation Specialist (CIS) – HRSD certification. Experience using GenAI to develop innovative solutions for HR Contact Centers Proven track record of partnering with HR business leaders to deliver technology outcomes Ability to build and maintain strong relationships in order to manage a multi-product roadmap and influence stakeholders across HR and IT. Experience working with cross-functional teams Willingness to lead work of others, including contractors, enabling a high performing and cohesive team Experience presenting to senior leadership and the ability to adjust communication approach for both technical and non-technical audiences. Proven capability delivering global, enterprise HR solutions that balance an exceptional support experience and complex compliance requirements Experience evaluating solution options and formulating business cases Ability to use data and analysis to drive decision-making Outstanding communication and facilitation skills Proven success in creating efficient business processes and willing to challenge the status quo Demonstrated ability to complete multiple tasks under pressure Drives change laterally across regions and organizations using influence skills Thrives in ambiguous work environment Leadership and mentoring abilities. Ability to collaborate with team members in a virtual setting. Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Preferred Qualifications: Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus Experience with integrations between ServiceNow HRSD and other HR systems (e.g., Workday) Experience with data privacy and security regulations (e.g., GDPR, CCPA) Familiarity with Workday or similar HCM platforms preferred Master's degree preferred