Senior Product Design Manager, Payments and Fulfillment

Job description

Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Salary Range: $204,000.00 - $266,000.00 What’s the role? As the Senior Product Design Manager for Payments and Fulfillment, you will will operate as a cross-functional partner and direct design manager across two critical foundations of the marketplace: Payments and Fulfillment. The design team across these two initiatives is small & mighty, though each initiative is very organizationally complex. There is also ample opportunity to influence our UX Foundations in both the Buyer and Seller experience. Payments and Fulfillment initiatives sit within our Marketplace Trust group, and this position will report into the Design Director for Marketplace Trust. Each of these initiatives operate across the two sides of Etsy’s marketplace, building for both buyer and seller experiences. Our Payments initiative covers things like partner integrations, ensuring sellers get paid, as well as the buyer-facing cart & checkout. Our Fulfillment initiative covers both the buyer and seller transaction & post transaction experience. Together, both of these spaces are major foundational products that underpin Etsy’s marketplace. This is a highly collaborative leadership role that will require close partnership with Product, Engineering, Research, Brand, and Design Systems. As the design leader across these two teams, you will be both a strategic product partner and the standard-bearer for impeccable design and execution. You will also be expected to pair effectively with other design leaders to ensure that we are delivering a consistent, “One Etsy” buyer experience while navigating feature-specific constraints in your specific area. The ideal candidate for this job should have excellent executive presence, and a history of successfully advocating for design excellence in seller tools or business tools. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here What’s this team like at Etsy? The Buyer Web team focuses on the heart of the customer journey — discovery, evaluation, and purchase on desktop and mobile web. We work at the intersection of craft and performance, ensuring that Etsy’s marketplace feels inspiring, trustworthy, fast, and seamless. We value clarity, collaboration, and thoughtful execution. Our culture encourages experimentation, continuous learning, and strong cross-functional partnership. We believe phenomenal web experiences balance creativity with rigor — delivering measurable business impact while staying true to Etsy’s human-centered brand. What does the day-to-day look like? Etsy aspires to be the best place for creative entrepreneurs to build a business. The Marketplace Trust team builds the experiences that allow creative entrepreneurs to operate in a responsible way without needing to be business experts. The specific UX encompassed includes things like: Ensuring transactions can be easily made and managed Ensuring buyers and sellers have the most flexible and reliable payment experience Ensuring that sellers are getting paid Ensuring sellers have the tools to fulfill their orders Enabling sellers to manage issues with buyers or orders, if neededthis team works to bring simplicity and clarity to our users for incredibly complex topics, like tariffs, regulations, and policies. In that context, our product teams partner deeply with internal operational teams like customer support, legal, and policy. What does product design management look like at Etsy? Etsy is in a moment of transformation, and design is a crucial leader in that. Product Design Managers at Etsy are responsible for shaping strategy, vision, and execution in their respective product area. As a design manager you will also be responsible for elevating craft quality, developing design talent, and organizing your team to get the best outcomes. Lead with Strategy - Work closely with Product, Engineering, and Research leadership to define and drive strategies, anticipating platform tradeoffs, technical constraints, and performance considerations while ensuring cohesive user experiences. Bring Clarity to Complexity - Navigate evolving architecture, regulations, responsive systems, and shifting priorities. Frame ambiguous problem spaces into clear opportunities grounded in user insights and business goals. Grow and Support Your Team - Coach designers through complex initiatives and platform dependencies. Develop a high-trust, inclusive environment with clear expectations around quality, accessibility, craft excellence, and performance-oriented design. Champion Craft & Systems Thinking - Partner with Brand and Design Systems to ensure components are accessible, performant, and scalable across the user’s lifecycle. Drive consistency while enabling innovation. Drive Measurable Impact -Use qualitative and quantitative insights to improve user clarity, confidence, and overall marketplace performance. Of course, this is a sample of the kinds of work this role wil