IT Program Manager, Staff - ERP Transformation

Job description

Company: Qualcomm Incorporated Job Area: Information Technology Group, Information Technology Group > IT Program Management General Summary: The Staff IT Program Manager will lead the planning and execution of Qualcomm’s enterprise ERP transformation, a multi-year initiative to modernize core business processes and transition to a scalable, cloud-based, AI-enabled ERP platform. The role will coordinate business and IT workstreams spanning finance, accounting, supply chain, manufacturing, procurement, data, integrations, security, testing, cutover, and organizational change. The Program Manager will establish integrated governance, plans, budgets, dependencies, decision forums, and outcome measures; direct delivery across internal teams, software vendors, and systems integrators; and provide transparent reporting to executive sponsors and steering committees. This role reports to the Office of Planning & Delivery (OPD), part of the Office of the CIO (OCIO). PRINCIPAL DUTIES AND RESPONSIBILITIES: Leads the full lifecycle of a large, global, cross-functional ERP transformation from strategy and business case through design, build, testing, deployment, stabilization, and value realization. Builds and maintains an integrated, outcome-based transformation roadmap and plan of record covering business process, application, data, integration, infrastructure, security, controls, organizational change, deployment, and operational readiness. Establishes the program governance model, decision rights, workstream structure, delivery methodology, and executive reporting cadence; facilitates steering committee, program leadership, design authority, dependency, risk, and decision forums. Partners with executive sponsors, business process owners, and IT leaders across finance, accounting, supply chain, manufacturing, procurement, commercial operations, data, architecture, security, and infrastructure to define the transformation vision, scope, deployment strategy, business case, measurable outcomes, and accountabilities. Coordinates objective, business-led Oracle Cloud ERP and SAP S/4HANA platform assessments, proofs of concept, fit-to-standard activities, architecture reviews, solution design, implementation planning, and vendor recommendations. Drives timely enterprise design decisions and global process harmonization, including chart of accounts, master data, integrations, reporting, controls, historical data, deployment sequencing, legal-entity and regional requirements, compliance, and business continuity. Manages interdependencies across ERP workstreams and adjacent platforms and owns consolidated scope, schedule, budget, resources, quality, risks, issues, assumptions, dependencies, milestones, critical-path activities, changes, decisions, and actions. Directs integrated data, integration, and testing readiness, including ownership, quality thresholds, cleansing, mapping, reconciliation, mock conversions, controls, cutover validation, and functional, integration, regression, performance, security, user acceptance, and operational testing. Integrates stakeholder engagement, communications, training, organizational readiness, adoption, and sustained process change into the transformation plan. Leads deployment, cutover, business-continuity preparation, command-center readiness, go-live governance, hypercare, stabilization, and transition to the future ERP product, platform, and support operating model, including clear service ownership, governance, support processes, and continuous-improvement mechanisms. Directs systems integrators, software providers, consultants, and other partners; coordinates workforce planning and reviews statements of work, staffing models, estimates, deliverables, acceptance criteria, commercial commitments, invoices, performance, and change requests. Establishes the benefits-realization framework by defining financial and non-financial baselines, target outcomes, measures, timing, and accountable business owners; monitors value throughout delivery and ensures post-deployment tracking, corrective action, and sustained realization. Anticipates cross-workstream risks and resource constraints, escalates decision needs early, drives mitigation and recovery plans, and provides concise, fact-based executive communications on program health, options, tradeoffs, financial outlook, and business outcomes. Applies lessons learned and leading practices from prior ERP transformations and operates with substantial independence, executive presence, sound judgment, and the ability to influence outcomes without direct authority. CORPORATE & PROFESSIONAL COMPETENCIES: Analytical Expertise - Analyzes, interprets, integrates, and verifies complex information from multiple sources to identify critical trends, make informed decisions, and address complex ERP transformation challenges. Clear Communication - Communicates complex program information accurately and promptly, adapting messages and methods to the evolving needs of executive, business, technical, and external audiences. Coaching & Development - Seeks feedback and continuous learning, provides leadership and constructive coaching to program participants, and aligns individual and team development with transformation and organizational goals. Collaborative Teamwork - Builds effective working relationships across functions, business units, geographies, and external partners while demonstrating and encouraging respect, dignity, and fairness. Functional Knowledge - Leverages advanced ERP and program-management expertise together with operational, financial, and organizational knowledge to create business cases, assess cost and value, and connect work across the enterprise. Impactful Innovation - Develops and implements impactful approaches, process improvements, solutions, and responsible AI-enabled opportunities for complex situations while encouraging alternative viewpoints that challenge ingrained practices. Strategic Execution - Prioritizes