Customer Service Associate

Job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system. Responsibilities: Process customer transactions, sales, and refunds through cash registers Operate scanners and credit card/debit card terminals Provide excellent customer service Collect payments and bag purchases for customers Keep the checkout area clean and orderly Maintain front-end department merchandise Answering front desk phone and directing calls Assist other departments and functions as required Able to learn and operate the applicable computer system (D365) used to process orders Qualifications: Strong mathematical skills and basic computer system knowledge Ability to work independently in a fast-paced environment Customer satisfaction-oriented Strong communication and time management skills Problem-solving and decision-making Experience as a Retail Cashier is an asset Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs. Strong verbal and written communication (bilingual would be considered an asset French/English).