Technical Support III - QA Automation

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III - QA Automation at JPMorgan Chase within the Commercial and Investment Banking - Healthcare Payments Group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Develop reliable and scalable automation scripts leveraging industry-leading tools and frameworks including Playwright, Selenium, Cucumber, JMeter, TestNG, and JavaDesign comprehensive test coverage encompassing both positive and negative test scenarios, execute automated test suites, and perform thorough results analysisUses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirementsMaintain detailed documentation throughout the testing lifecycle, capturing test execution activities and logging all identified defectsReport bugs, errors, and anomalies to the development team in a timely manner, and actively collaborate on diagnostic and remediation activitiesDeliver coaching and mentorship to team members to build testing capabilities and expertiseConduct product feature demonstrations for business stakeholders to showcase new functionalityCollaborate with product teams to identify process gaps and uncover opportunities to enhance operational effectiveness and efficiencyActively contribute to Testing Center of Excellence (CoE) initiatives focused on process optimization and transformationApplies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudHand-on knowledge in Test automation tools like Playwright, Selenium, Cucumber, JMeter, TestNG, BlazeMeter and JAVADemonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivityAbility to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectationsWorking experience of performing API testing on REST web services through automation Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloud