Strategy Senior Associate - AI Journey Transformation

Job description

Join the Artificial Intelligence (AI) Journey Transformation team to accelerate and scale AI solutions that work and shape omni-channel customer experiences. The team combines digital strategy, AI transformation, and analytics to accelerate smarter, more seamless customer journeys. This role provides an exciting opportunity to support senior leadership across the firm on a portfolio of high-priority strategic initiatives. As a Strategy Senior Analyst on the AI Journey Transformation team, you will support a portfolio of firm-wide strategic initiatives through rigorous analysis, structured problem solving, and clear executive-ready communication. You will collaborate with partners across digital, operations, product, analytics, and business teams to help identify opportunities, size impact, develop business cases, and support go-to-market and operating model planning. Success in this role requires a passion for AI solutions and customer experience, strong quantitative and qualitative analytical skills, and the ability to translate complex data and processes into actionable insights. Projects are typically team-based and include close collaboration with senior stakeholders across the firm on a wide variety of initiatives, including: assessing opportunities to drive digital and AI transformation in customer servicing journeys, supporting journey optimization and reimagination, evaluating strategic digital and AI investments, and contributing to operating model design. Job Responsibilities Support initiatives/projects to address diverse problems identified by senior leaders; help drive workstreams to completion with strong attention to detailPartner with cross-functional teams in digital, product, business, analytics, and operations to gather inputs, align on requirements, and synthesize findingsConduct journey assessments by mapping current-state processes, identifying pain points/friction, and helping define future-state improvementsApply structured problem-solving and design thinking to break down ambiguous problems into hypotheses, analyses, and decision-ready recommendationsGather, synthesize, analyze, and present data and findings, including financial/business case modeling, impact sizing, and KPI frameworksExecute analyses to support integration of digital solutions with CCB Operations to enhance customer journeys and reduce frictionPerform competitor/industry research leveraging public sources (and internal sources where appropriate) to inform strategy and recommendationsDevelop strategic presentations and supporting materials for internal stakeholder reviews and leadership readoutsMonitor industry and technology trends (including AI) and share concise insights with the broader teamSupport team execution by maintaining workplans, tracking decisions/risks, and coordinating inputs across partnersRequired Qualifications, Capabilities, and Skills 2+ years of relevant experience in strategy, consulting, banking/finance, analytics, product strategy, or an internal corporate strategy/strategic initiatives functionExposure to consumer banking and/or business banking concepts, customer journeys, or operations (through work experience, internships, or project work)Demonstrated ability to analyze problems and apply quantitative approaches (e.g., impact sizing, Return on Investment/business case analysis, scenario analysis)Strong communication skills (written and verbal) with the ability to translate analysis into clear takeaways for stakeholdersStrong collaboration skills and comfort working in cross-functional teamsStrong presentation development skills (PowerPoint) and analytical tooling skills (Excel)High attention to detail, strong ownership mindset, and ability to manage priorities in a fast-paced environmentPreferred Qualifications, Capabilities, and Skills Exposure to digital product, process improvement/journey optimization, and/or AI transformation (academic, internship, or professional)Financial services industry experienceConsumer and Community Banking / Global Banking experienceFamiliarity with analytics concepts (KPIs, experimentation, funnel/journey metrics)Bachelor’s degree preferred; advanced degree a plus