Director Software Engineer

Job description

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $139,400.00 - $230,000.00 Target Openings 1 What Is the Opportunity? Travelers is seeking a Director of Software Engineering to join our organization as we grow and transform our Technology landscape. Individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications. Individual will also consult with users to determine hardware, software or system functional specifications, manage the effective use of resources, act as subject matter expert across multiple applications, systems and technologies, leverage technical and business knowledge to drive the planning and execution of complex initiatives, participate in the design/ development process, and provide technical leadership, while leading a team of SWE. What Will You Do? • Design and deliver production-grade harness capabilities that engineering teams leverage to build and deploy generative AI, AWS applications. • Drive architecture and system design for agentic components across multiple teams, advancing the technical patterns and engineering standards adopted across the enterprise. • Help teams align to enterprise standards and practices in source code management, testing, CI/CD, and modern engineering principles. • Advance test automation and raise the quality bar on the harness and the systems it serves. • Apply systems thinking to identify and resolve the cross-team dependencies and bottlenecks that slow delivery down. • Mentor engineers within the team and contribute reusable capabilities rather than one-off solutions. • Engage directly in stakeholder conversations and translate technical direction into terms the business can act on. • Participate in cross-organizational engineering events and technical forums to share harness patterns and practices across the enterprise. • Perform other responsibilities as assigned. What Will Our Ideal Candidate Have? • 4+ years of hands-on software development experience, including demonstrated production delivery of AI solutions you have supported at scale. • Proficiency in Python, with experience in additional languages such as TypeScript, particularly for building AI integrations. • Hands-on experience building, deploying, and evaluating generative AI applications, including the runtime concerns around them: orchestration, tool interfaces, context and memory management, and guardrails. • Experience using agentic coding tools, with an informed point of view on where they help and where they fall short. • Hands-on experience across the cloud delivery stack: AWS and/or Azure, Kubernetes, infrastructure as code such as Terraform or CDK, and CI/CD tooling such as GitHub Actions or Jenkins. • Hands-on experience designing, delivering, and maintaining large, distributed, production-grade applications and secure-by-design development practices. • SME-level depth in multiple technical disciplines, with the ability to get productive quickly in an unfamiliar codebase and operate across multiple projects at once. • Strong communication skills with the ability to lead technical conversations with non-technical business stakeholders and translate complex capabilities into measurable business outcomes. • Experience with agentic runtimes and harness platforms such as AWS AgentCore. • Observability tooling and distributed tracing in production environments experience. What is a Must Have? • Bachelor’s degree in computer science, related STEM field, or its equivalent in education and/or work experience. • 6 additional years of software engineering experience. What Is in It for You? • Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards prog