Network Operations Engineer, University Graduate

Job description

Monitor network dashboards and alerting systems (e.g., Incident Response Management (IRM) for anomalies, perform initial triage to classify severity, and act on alerts within defined Service Level Objectives (SLOs). Troubleshoot and resolve low to moderate complexity network incidents affecting wired/wireless networks, routing, switching, and firewalls by following Standard Operating Procedures (SOPs). Implement routine network changes, such as port configurations, Virtual Local Area Network (VLAN) assignments, and software updates, following approved Change Requests (CRs) and performing pre- and post-change verifications. Maintain network diagrams, manage user-reported tickets, coordinate with vendors/Internet Service Providers (ISPs), and escalate high-impact issues to executive engineers with detailed diagnostic information. Minimum Qualifications: Bachelor's degree in Network Engineering or Telecom Engineering, a related technical field, or equivalent practical experience. Experience with network routing protocols, design and troubleshooting, with network equipment providers, IP routing, LAN switching, data center operations. Preferred Qualifications: Experience with fundamental networking technologies (TCP/IP) and a wide range of protocols, including BGP, OSPF, ISIS, DHCP, IPSec, GRE, Wi-Fi standards, DNS, and Radius. Direct experience working within a network operations environment.