Mail & Receiving Services Operator I - Enterprise Physical Operations

Job description

Location SAINT LOUIS, MO 63110 Scheduled Hours 40 Position Summary The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services. EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners. For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers. Responsible for obtaining, processing, sorting, and distributing mail and/or packages to the campus and providing customer service. The primary focus may be in a mail room, on a shipping/receiving dock, or on operating a meter. Job Description Primary Duties & Responsibilities: • Works with campus partners such as USPS, FedEx, UPS, and Amazon as well as campus departments to intake mail and/or packages each day. Accuracy, efficiency, and teamwork are critical success factors, as volume is significant. • Processes intake for each item. Unload, scan, sort, and shelve packages for pickup, delivery to customers, or placement in lockers. Counts and sorts mail. Weighs, scans, and sorts metered items. • Processes outgoing items by delivering mail and/or packages or locating and scanning each package that customers come to pick up. Carries a valid driver’s license at all times. Must observe all posted speed limits and drive no faster than 10 MPH in areas where there are none posted. • Provides customer service to staff, faculty and/or students who need help finding or mailing/shipping items. Verifies proper identification, obtains signatures on handheld units, and uploads signatures to the master database. • Provides timely look-up functions for mail and/or packages using university and industry-specific software. Assists in maintaining accurate names and addresses in the mail forwarding system while complying with US Postal mail processing forwarding guidelines. • Demonstrates safety protocols at all times and attends regular training. • Performs other duties as assigned. Working Conditions:Job Location/Working ConditionsNormal office environmentHigh-noise environmentExposure to moving machineryDust, dirt, grease, or other disagreeable elementsAbility to travel to various on- and off-campus locationsPhysical EffortTypically standing or walkingFrequent lifting of 25 lbs. or moreTypically bending, crouching, and stooping.EquipmentHeavy equipment (forklift, etc.)Operate motor vehicleThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Mail, Shipping Or Receiving Center, Customer Service, University Operations Or Similar Role (1 Year) Skills: Not Applicable Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: Mail Service Operations, Shipping, And Receiving (2 Years) Skills: Computer Literacy, Customer Service, Efficiency Optimization, Logistics Support, Microsoft Word, Oral Communications, Organizational Commitment, Process Improvements, Professional Integrity, Shipping Software, Social Interaction, Strive for Excellence, Teamwork, Written Communication Grade G04-H Salary Range $16.40 - $22.12 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ . Accommodation If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must