Central Fill Pharmacy Manager

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Overview: As a Central Fill Pharmacy Manager, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacists and Pharmacy Technician Support Staff, you are accountable for the management, oversight and operation of all aspects within your pharmacy. CVS Central Fill pharmacies manage, fulfill, and ship prescriptions to retail stores in a closed-door setting. These pharmacies fulfill 10k-40k prescriptions per week utilizing multiple retail systems that are specialized for Central Fill operations. The Pharmacy Manager is responsible for managing the overall operations of the Central Fill pharmacy, including oversight of 20+ employees and 15+ non-resident pharmacy licenses. The Pharmacy Manager will be tasked with managing development & performance of their team and setting goals for streamlined operations of their facility. This includes ensuring that hiring goals are met and maintained to budget, resources are in place for fulfillment of budgeted prescriptions, prescription cost to fill is monitored, orders are delivered to stores on time and with efficiency, and compliance with the regulatory requirements of all state licenses is maintained. He/she is expected to think outside the box and partner with the corporate team to meet these goals. In addition, the Central Fill Pharmacy Manager will complete pharmacist workflow tasks such as verification. This includes:Patient SafetyPharmacy Professional PracticeRegulatory RequirementsQuality AssuranceCustomer ServicePersonnel ManagementInventory ManagementFinancial ProfitabilityLoss PreventionWorkflow ManagementAdditionally, you will:Lead with Heart – display empathy and compassion for your store and field leadershop in retail, as well as with the colleagues on your teamMotivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gapsIdentify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacySuccessfully implement those solutions by leading your team to achieve specified goalsAdapt to change and adjust plans to thrive in a dynamic environmentSeek new ways to grow, collaborate with others and deliver better outcomesAlign others around purpose to gain support and commitmentActively contribute to a ‘team’ culture that promotes caring, energy, enthusiasm and prideApply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitorsEssential Qualifications:5+ years’ experience directly leading a team to meet, and exceed, business outcomes5+ years’ experience building a high performing teamDemonstrated track record of success in high-volume pharmacy managementAbility to diagnose operational challenges and deliver impactful solutions in real time Ability to hold teams accountable in a fair, supportive and equitable mannerAbility to effectively create goals and prioritize key action plansProactivity with tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mindAbility to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple “customers” of the businessAbility to learn and train teams to use complex pharmacy fulfillment systems, including prescription processing software, fulfillment and verification automation machines, patient management tools, shipping systems, etc.Ability to utilize basic functions of Microsoft Office including Teams, Outlook, Excel, and WordPrior experience managing high volume pharmacies and/or field management experienceDemonstrated track record of success in high-volume pharmacy managementAbility to diagnose operational challenges and deliver impactful solutions in real time Ability to build high performing teams and develop key talentAbility to hold teams accountable in a fair, supportive and equitable mannerAbility to effectively create goals and prioritize key action plansProactive with tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mindAbility to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple “customers” of the businessAbility to learn and train teams to use complex pharmacy fulfillment systems, including prescription processing software, fulfillment and verification automation machines, patient management tools, shipping systems, etc.Ability to utilize basic functions of Microsoft Office including Teams, Outlook, Excel, and WordAbility to complete verification with accuracyAbility to work efficiently to meet productivity goalsAbility to effectively make clinical decisionsAbility to utilize prescription processing software and basic functions of Outlook, Excel, and WordStrong time management skillsStrong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business mattersStrong communication skills in both formal and informal writing and speechStrong ability to build fast, credible relationships with leader, peers and teamDemonstrated growth mindset and willingness to learn and accept feedbackProven track record of high performanceAbility to stand during the entirety of shifts lasting 8+ hoursManual dexterity of both hands and wristsLift up to 30 lbsAny additional tasks as required by the