Senior ServiceNow Engineer

Job description

Independently perform analyses and implement data, software, or technology solutions to deliver precise, reliable, and reproducible products in a timely manner, under the direction of a more senior leader. Demonstrate technical precision and strong analytical skills. Possess good understanding of software development and technology infrastructure (including servers, storage, network connectivity, and virtualization/cloud environments), and general understanding of data integration and warehousing, and data analysis and visualization tools. Technology Engineers will be aligned to a specific area: Information, Software, Data, or Infrastructure.​ Responsibilities: • ​​Perform routine tasks competently and independently and generate reliable and consistent results. • ​Analyze and critique results, noting significant variances or deviations from ServiceNow best practices • ​Troubleshoot workflows, access, portal, and reporting issues. • ​Demonstrate skill in multiple techniques and appropriately modify protocols, as required, to suit the changing needs of our HR business. • ​Understand business gaps and propose technical solutions • ​Demo new ServiceNow functionalities to stakeholders • ​Support HR Acuity case management application • ​Produces and maintains required technical documentation associated with deliverables. • ​Participating in requirement gathering for new ServiceNow HR requests • ​Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.​ • Bachelor’s Degree plus 6 years of related experience; or Master's Degree plus 5 years; or PhD with 0 year of experience. • ​​Experience configuration and/or development experience with ServiceNow HRSD. • Experience working in an Agile Framework strongly preferred. • ​Theoretical and practical knowledge to carry out job functions.​ About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.