Coordinator, Audience Operations & Events

Job description

NBCUniversal has an opening for a Coordinator, Audience Operations & Events as part of Rockefeller Center Guest Experience team within the Operations and Technology division of NBCU. This is an opportunity to join a small and dynamic team that delivers one-of-a-kind product and experiences to guests at NBC’s home in 30 Rockefeller Plaza. The position reports to the Manager, Audience Operations & Events and requires a full-time on-site schedule with some overtime hours as needed. JOB PURPOSE: The Coordinator, Audience Operations & Events will support optimal experiences for our general public and clients, coming to 30 Rock. ESSENTIAL FUNCTIONS: Work closely with all audience operations for 30 Rockefeller Plaza Support Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guests Help with the standby process for all audiences including Late Night with Seth Meyers, The Tonight Show Starring Jimmy Fallon, and Saturday Night Live Strategically support tracking processes for all audience/general public data reporting Work closely with East Coast Pages for onboarding, training and mentorship Assist with audiences for special tapings/events in studios and the Peacock Lounge Collaborate with all Guest Experience functions as needed including The Shop and Retail Operations Act as Leader on Duty/administrative support for NBC Studio Tour when required Help liaise with clients for private film screenings for talent and executives Ideate on operational enhancements as they pertain to the Guest Experience team Work with Guest Experience Merchandising team to properly execute and advertise upcoming Shop activations and events On site and operational lead for all Shop events BASIC QUALIFICATIONS: Minimum 1 year working experience in a similar capacity Proven ability to be flexible and consistent in a fast-paced and ever-changing environment Demonstrated ability to effectively work independently and manage when necessary Ability to actively problem-solve and critically think Excellent interpersonal and communication skills Demonstrated attention to detail and able to perform tasks with minimal supervision and direction ELIGIBILITY REQUIREMENTS: High school diploma/GED required. Must be proficient in Excel and Microsoft Office Must be extremely organized and driven by efficiency Must have exceptional time management skills Must be willing to work varying hours as needed including nights, weekends, overnights, and holidays Must have unrestricted work authorization to work in the United States Must be 18 years or older DESIRED: Bachelor’s degree Experience with corporate events, live production, and customer service Additional Information Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary: $24-$29/hr #LI-onsite