Senior Associate, Operations Strategy and Readiness, Chase Travel

Job description

Join a team where you can shape how new servicing capabilities launch and scale through strong cross-functional partnership. You’ll help turn strategy into practical plans that improve consistency, efficiency, and the customer experience. As an Operations Strategy and Readiness in Chase Travel Operations, you support the design and implementation of servicing initiatives with a focus on Lodging and Specialty Servicing. You partner across teams to surface risks early, remove blockers, and strengthen integration and readiness planning. You help deliver controlled change that supports travel advisors and customers. Job responsibilitiesLead end-to-end execution of servicing initiatives, balancing speed, risk, and minimal advisor and customer disruption with a customer-first mindsetTranslate strategy into readiness plans by aligning partners on scope, executing timelines, and delivering success criteria to drive controlled change and operational efficiencyOrchestrate cross-functional delivery through project plan creation and maintenance, working sessions, requirements reviews, and change execution with clear milestone and trade-off managementCollaborate with partners to integrate operational insights into planning, improving decision-making and helping manage advisor change saturationDeliver concise leadership updates on status, risks, dependencies, and mitigations using clear written and verbal communication, and escalate proactively when neededExecute Lodging and Specialty Servicing roadmaps to ensure strategic use cases that improve operational efficiency and advisor workflows are supportedRequired qualifications, capabilities, and skills3 years of experience in an operations call center environment2 years of project management experience, including assessing operational change impactsExperience leading process improvement and optimization initiatives with defined deliverables across multiple stakeholder groupsStrong written and verbal communication skills, including building executive-ready materialsStrong organizational skills with consistent attention to detailDemonstrated ability to work independently, take initiative, and stay persistent when obstacles ariseProven ability to prioritize and problem-solve across concurrent workstreams with demanding timelinesStrong interpersonal skills with the ability to collaborate effectively across levels and functionsProficiency in Microsoft Excel, PowerPoint, Word, Access, and SharePointPreferred qualifications, capabilities, and skillsTravel industry experienceExperience writing and evaluating operational or procedural contentDemonstrated ability to handle confidential information with professionalism and discretionComfort operating in a growing, evolving environment with increasing scope and complexity