Supervisor II, Payments & Deposit Operations (US)

Job description

Work Location: Columbia, South Carolina, United States of America Hours: 40 Pay Details: $61,880 - $92,560 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Supervisor II, Payments & Deposit Operations provides day-to-day team leadership, coaching and work direction to ensure effective and efficient operations, delivery of services/solutions in accordance with established service levels, quality standards, compliance, and regulatory guidelines. *Primarily On-Site* The required Schedule is Monday through Sunday from 8:00 AM to 5:00 PM Est, with one scheduled day off during the workweek. Depth & Scope: Provides people management leadership by recruiting top talent, setting goals, developing colleagues, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Oversees complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes/activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high Requires strong process management knowledge and understanding of the business unit and operational functions for the business area supported Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term Leads a team focused on diverse, large-scale and/or complex processes/activities Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution Education & Experience: High School diploma; Undergraduate degree preferred 5+ years experience Customer Accountabilities: Leads a team to achieve business/operational objectives, maintains effective day-to-day operations and delivers quality service and business lifecycle processing consistent with objectives Monitors service delivery against standards and implements actions to ensure service deliverables are achieved consistently Represents the team as the first point of escalation for customers/business partners/external partners Applies knowledge of systems, processes and regulations in resolving escalated customer issues and ensures communication with key stakeholders Identifies and guides remediation of reportable incidents/issues based on strong understanding of risk management framework of the Bank Actively engages internal partners to develop and maintain working relationships, builds understanding of client needs and delivers optimal customer service and solutions Identifies continuous improvement opportunities to strengthen client service Ensures all required processing/activities are complete and accurate to meet objectives for own area Coaches team to ensure operations issues are handled appropriately and participates in the negotiation and resolution (including escalation) of significant internal and/or external partner issues Shareholder Accountabilities: Supervises day-to-day operations/activities, balances workloads, ensures compliance to internal/external requirements and the achievement of service level standards and productivity targets May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicable Protects the interests of the organization; identifies and manages risks, resolves escalated matters and refers complex and/or non-standard, high-risk transactions/activities as needed Ensures adherence to compliance operating standards, processes, and controls; performs quality checks and validation of team members' work Continuously reviews and/or updates processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommends, implements and monitors the achievement of process enhancements Applies knowledge of systems, products/services, practices and procedures and external requirements/trends in achieving efficiency and productivity objectives for the group; assesses performance based on team and function analytics Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct Ensures that employees are aware of the impact of their work on the activities of others outside of their function/unit Analyzes service delivery issues, conducts internal/external research projects and/or contributes to audit reviews; runs testing and generates reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives Adheres to enterprise frameworks and methodologies that relate to operations activities for own area Participates in developing change plans and contributing to change management projects or programs that impact the business, functions or processes, acts as a key change agent for a defined area Participates in and/or leads community initiatives and promotes c