Manager, Strategy Analyst

Job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Strategy Analyst About Capital One Canada For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We pair data-driven strategy with the autonomy to take ownership of complex, high-impact challenges. You’ll be encouraged to own your work from end-to-end and challenge the status quo to build solutions that impact the lives of millions of Canadians, because at Capital One we analyze and innovate. You’ll be empowered to grow and develop in an environment that balances high-performance standards with a genuine investment in your long-term success. If you’re ready to redefine what’s possible and drive exponential growth, this is where you can create what’s next. About the Team Yes, we’re a credit card company, but we’re more than that too. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Team is like management consulting, but better. From day one, you’ll bring strategies to life through end-to-end delivery, measuring their impact through testing and monitoring, being accountable for both Profit & Loss and customer outcomes. You’ll lead a team of analysts to solve complex problems and make data-driven decisions by gathering and analyzing data, testing hypotheses and developing insights and recommendations to the business. You’ll provide thought leadership to the team to ensure the highest quality of analytical and conceptual output. Working in agile, cross-functional teams, you’ll have the opportunity to learn from others like Data Scientists, Process Managers and Brand Strategists too. And you’ll do it all in a collaborative environment where insight is valued, innovation is rewarded and continuous learning is promoted. Our Business Managers play leadership roles in every part of our business, identifying opportunities to grow our business with our customers. Some example Business Manager roles include: Marketing Strategy Lead: Optimize our strategies on how we acquire new customers. Leverage a testing mindset to help analysts and marketers find the channels and messages that best resonate with customers. Fraud Strategy Lead: Lead a team of analysts to develop cutting edge models and fraud prevention strategies. Leverage innovative tools and analytics to make fraud experiences frictionless for customers. Product Strategy Lead: Lead a cross-functional team to develop new products from ideation to execution. Dive deep into customer needs through research and analysis. Credit Strategy Lead: Lead a team developing our models and credit policies that enable us to provide access to credit to the right customers. Balance credit modeling, economic trends, and business strategy in optimizing the credit strategies of what cards and terms to offer customers. This posting is the general posting for all of our Business Manager roles. As we get to know you through the interview process, we’ll work with you to identify the perfect role for you. Your Responsibilities: Strategic Leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting customer and regulatory demands. People Management: Coach and mentor associates with a goal of developing and retaining talent at Capital One. Lead in an inclusive work environment, where teamwork, diversity and belonging are essential. Product: Develop and implement new product and pricing strategies for various lending products; lead product-level modeling and analytics. Marketing: Develop direct-to-consumer marketing strategy and initiatives to support business growth objectives. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver new go-to-market strategies. Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, creating risk models, and testing hypotheses using rigorous monitoring and analysis. End-to-End Delivery: Collaborate with cross-functional partners in data science, process management, engineering and others to imagine great strategies on paper, and deliver them to market with quality. Basic Qualifications: Strong people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. You should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results. Analytically oriented: Experience in analytical problem-solving. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics. Have demonstrated an aptitude in learning and growing your technical skills (e.g. Excel, SQL, Python, Tableau and/or QuickSight). You don’t hesitate to get into the complex details of a problem and do the work alongside your team. Strategically minded: A thoughtful decision maker who is able to bring actionable and grounded recommendations to senior leadership. Able to identify and synthesize business challenges and opportunities, and solve for them using analysis to make strategic or tactical recommendations. Influential communicator: Ability to communicate complex ideas both verbally and in writing, coupled with strategic influencing skills and the ability to drive agreement through intellect and interpersonal skills. Results oriented: Focuses on driving impact both short and long term, and are able to drive and execute an agenda end-to-end, from conception through to in-market delivery, within an uncertain and fluid environment. Are not just about