Manager Business Intelligence & Analytics

Job description

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Manager Business Intelligence & Analytics About your role: Lead business intelligence and analytics activities supporting a strategic client relationship by delivering executive reporting, performance insights, and business intelligence solutions. Partner with client stakeholders and cross-functional teams across relationship management, operations, finance, compliance, product, and technology to translate complex data into actionable business recommendations that support client satisfaction and business growth. What you'll do: • Lead reporting and business intelligence activities supporting strategic client programs and portfolio performance. • Develop and maintain executive dashboards, scorecards, key performance indicator reporting, and performance management reporting. • Deliver weekly, monthly, quarterly, and annual business reviews, reporting packages, and performance analysis. • Partner with client stakeholders to understand reporting requirements and translate business needs into analytical solutions. • Analyze operational, financial, compliance, servicing, and transaction data to identify trends, risks, and opportunities. • Establish and maintain metric definitions, reporting governance, and data quality standards. • Conduct ad hoc analysis and investigations related to business performance, operational incidents, and emerging issues. • Partner with operations, finance, compliance, product, technology, and relationship management teams to support data-informed decisions. • Present analytical findings, business insights, and recommendations to senior leadership and client stakeholders. • Support forecasting, business planning, capacity analysis, and performance measurement initiatives. • Identify opportunities for reporting automation, process improvement, and enhanced self-service analytics. • Document reporting methodologies, business logic, analytical assumptions, and governance processes. • Influence the development and enhancement of reporting tools, dashboards, and business intelligence capabilities. • Support audit, risk, regulatory, and compliance reporting requirements as needed. • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: • 6+ years of experience in business intelligence, analytics, reporting, financial analysis, consulting, or related disciplines. • 6+ years of experience developing executive reporting, dashboards, scorecards, and performance management reporting for business stakeholders. • 6+ years of experience using SQL to analyze, interpret, and validate large datasets in support of business decisions. • Experience analyzing operational, financial, transaction, compliance, or servicing data to identify trends, risks, and opportunities. • Experience presenting complex analytical findings to business leaders, executives, and client stakeholders. • Experience managing cross-functional initiatives and stakeholder relationships across business and technology teams. • Bachelor’s degree in business, finance, economics, analytics, information systems, mathematics, statistics, or a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: • Experience in payments, banking, financial technology, financial services, or card program environments. • Experience supporting large enterprise clients or strategic partnerships. • Experience with Snowflake, Power BI, Tableau, Looker, or similar business intelligence platforms. • Experience with Python or similar analytical tools. How you'll work: • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: • Fuel Your Life program to support your physical, financial, social, and emotional well-being. • Paid holidays and generous time away policies. • No-cost mental health support through Employee Assistance Programs. • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. • Eight Employee Resource Groups to foster a collaborative culture and expand your network. • Unparalleled professional growth with training, development, and internal mobility opportunities. • Medical, dental, vision, life, and disability insurance options available from day one. • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. • Tuition assistance and reimbursement program. • Paid parental and military leave. Salary Range $78,000.00 - $138,000.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank yo