Senior Software Engineer - Windows Solutions FDE

Job description

Overview The Windows Commercial Acceleration Engine (WCAE) team is building a forward-deployed engineering capability that works directly with strategic enterprise customers to solve their most consequential Windows technical challenges. Be part of a culture that pursues and celebrates excellence and drives innovation where success is a shared journey from a One Microsoft approach. As a Senior Software Engineer - Windows Solutions FDE, you will join the Windows Commercial Acceleration Engine (WCAE) Team as part of the Windows Ecosystem and Commercial Engagement (WECE) organization in Windows + Devices. In this hands-on engineering role, you will work directly with strategic enterprise customers to identify, diagnose, and resolve their most complex Windows challenges to improve their install base health. You will apply broad technical expertise across device provisioning, deployment, device management, OS and update management, application management, performance, reliability, and security. You will leverage telemetry, logs, code, scripts, configurations, policies, and engineering systems to investigate and move complex issues from discovery to measurable resolution. Success in this role will be defined by remediating the customer as well as turning successful solutions into re-usable packaged solutions, diagnostic tools, product improvements, and implementation guidance that will benefit many more customers and strengthen Windows at scale. You will collaborate closely with customers, field teams, and Windows product engineering. Your technical depth, customer empathy, and ability to operate across disciplines will be key to delivering measurable customer and business outcomes. This work will be pivotal to the success of the Windows Commercial business. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone. Responsibilities Lead forward-deployed customer engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement - Discover: Embed with strategic enterprise customers to rapidly understand their business priorities, complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies. Establish a clear technical problem statement, baseline, success measures, and remediation plan for each engagement. - Build and implement technical resolution: devise, design and implement solutions with customers. Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches. Apply strong engineering fundamentals including security, privacy, maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements. Partner with engineering for complex cross-product issues - Collaborate with Windows, Intune, and other product engineering teams to investigate complex cross-product issues and drive product fixes, supportability changes, and telemetry enhancements supported by actionable customer evidence including detailed reproduction information, logs, etc and business impact. - FDE will maintain accountability for the customer outcome. Scale successful approaches for broad impact. - Identify patterns and convert customer solutions and lessons learned into reusable playbooks, patterns, tools, and technical guidance that can benefit a broader set of enterprise customers. - Transfer expertise to other FDEs, partners, field, support teams, and product groups so each engagement increases the capability of the broader ecosystem. Deliver measurable customer and business outcomes - Demonstrate improvement in customers install base health through customer evidence, telemetry, validation results, or agreed success measures. - Help restore customer confidence in Windows and strengthen the role of Windows in customers’ future endpoint, security, management, and AI-platform strategies. - Build trusted relationships with customer technical leaders, Microsoft field teams, and product engineering teams. - Communicate technical findings, tradeoffs, risks, decisions, and progress clearly to customer engineers, IT leaders, Microsoft field teams, product engineers, and executives. Qualifications Required Qualifications: - Bachelor’s Degree in Computer Science, Engineering, Data Science or a related field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: - Experience in a Forward Deployed Engineering, customer-facing software engineering, field engineering, technical consulting such as Microsoft Consulting Services, escalation engineering, support engineering or solutions architecture role, where you work directly with enterprise customers to understand complex technical environments, diagnose problems, and implement or validate solutions. - Technical knowledge of enterprise Windows environments, including several of the following areas: device provisioning and deployment, Intune, Autopilot, device management, OS and update management, application management, performa