Invoice & Collections Specialist - Eurofins BioPharma Product Testing Toronto, Inc.

Job description

An individual with the right combination of skills who is results-oriented, target-focused, and a problem solver with a “customer first” attitude to service. The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing, collection of accounts receivable, payment applications and general Accounts Receivable maintenance. GENERAL TASKS & RESPONSIBILITIES: Create customer invoices and ensure completeness of invoicing by month end for all services provided to customers Create credit notes where required Mail/email customer invoices and reports Build strong positive relationships with our customers to ensure smooth payments and manage client dispute resolution Weekly follow-up with internal teams to determine work completed but not invoiced Reach monthly collection and DSO targets by constant communication and follow-up with customers via telephone and email. Weekly status update with BPT President on collection progress and other issues Resolve customer payment discrepancies and invoicing disputes by coordinating with internal operations teams Posting daily receipts (cheques, EFT, credit card payments) Provide customer service regarding collection issues or request for additional documentation Send customer statements for overdue accounts Maintain system customer cards to ensure updated contact information Filing and maintaining customer records Provide assistance to Finance team during annual external audit and other reviews Provide BPT President with ad-hoc reports concerning AR and Collection status as requested Assist BPT President with special projects Please note that this role will require relocation to the Company’s Mississauga office following our planned office move in 2026. EDUCATION AND EXPERIENCE: Post-secondary education in Accounting or similar Strong Computer proficiency – Microsoft Office, especially Excel Minimum 2 years on full cycle Accounts Receivable processes Strong customer service skills Experience with Microsoft Great Plains software is an asset OTHER QUALIFICATIONS, SKILLS AND EXPERIENCE: Must speak and write English fluently Must possess excellent communication skills, both written and verbal, in order to present responses to clients, prepare reports and maintain communication with internal and external clients Must be articulate Excellent organizational skills High level of accuracy and strong attention to detail Ability to work independently, while supporting a collaborative, team-based department High level of professionalism, maturity, good judgment including discretion when dealing in confidential financial matters Must be proactive, self-disciplined and able to demonstrate a high level of productivity with a goal-oriented approach Ability to work in a fast-paced environment, handle multiple tasks, work under pressure and meet tight deadlines Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel) and LIMS (asset) WORKING CONDITIONS: This position requires working in a laboratory environment with potential periods of standing and occasional lifting of 20 lbs+ may be required. Rotating evening and weekend shift work may be necessary.