Product Manager - Payments - Vice President

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Small & Medium-Sized Business Organization (SMB Payments), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities Develops a product strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliabilityChampion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal frictionCollaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmapWork with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.Be the voice of customers and ship high quality and scalable products on time.Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementNatural ability to empathize with the needs of the customers and focus on their problems. A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.Strong technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.Ability to effectively prioritize and execute on multiple concurrent initiatives.Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve the product roadmap.Experience with building customer facing digital product is required. Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organizationPrevious experience working on digital payments onboarding productsUnderstanding of Payments landscape Previous experience and proven success with tech innovation and digital transformation initiatives