Billing Specialist, gTech Ads Customer Experience

Job description

Prioritize exceptional service throughout the customer journey, troubleshooting and resolving issues directly with advertisers, Sales teams, agencies, and partners. Apply deep product expertise to solve high-priority technical issues while leading projects to drive long-term business success. Leverage insights to eliminate issues at their root, focusing on knowledge management, operational enhancements, account reviews, and product adoption for key accounts. Partner closely with Sales and cross-functional teams to continuously refine the overall client experience, address pain points, and resolve high-stakes issues. Share product expertise with partner teams to fuel continuous process improvements while fostering a high-performing culture across a globally dispersed team.