Subpoena Intake Team Lead I

Job description

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $53,560 - $80,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Legal Job Description: The U.S. Subpoena Team manages the intake and processing of subpoenas and other legal requests, ensuring timely, accurate, and compliant responses within a high-volume, deadline-driven environment. The Intake Team Lead oversees daily intake operations, including reviewing incoming requests, coordinating workflow, and ensuring accurate data entry into case tracking systems. This role requires strong leadership, attention to detail, and a process-driven approach to managing high-volume administrative tasks and prioritizing time-sensitive requests. The ideal candidate will have proven management experience, excellent organizational skills, and the ability to effectively oversee and support team workflow. Prior experience in a legal or subpoena-related environment is encouraged but not required. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Provides management, leadership, coaching, counseling and guidance to subpoena team Supervises subpoena department projects and meets regularly with subpoena department members to track progress and adjust assignments and deliverables Trains new subpoena staff members in policies, practices and procedures including incorporating procedures Oversees the more complex production requests and prepares them for submission to Legal Research team Provides direction to other Subpoena staff members; assigns, prioritizes and monitors work Provides training to new Subpoena staff members on policy and procedure, as requested by Supervisor Leads projects, special tasks and the more difficult to handle summons and subpoenas Participates in evaluating effectiveness of projects after implementation; receives feedback from various internal areas, passes information to others as necessary and incorporates changes into further project plans May be required to travel and/or testify on the Bank's behalf as Record's Custodian Communicates with in-house counsel and outside counsel on various topics Education & Experience: High School Diploma or GED 5 Years of related experience Legal Assistant certification/training highly desirable 4+ years of legal assistant work experience or administrative experience in a banking or corporate environment or legal office is required Must have strong knowledge of departmental policies, procedures and functional areas of the organization Advanced Proficiency with basic office equipment such as personal computers, fax machines, copiers and telephone systems with excellent knowledge of Microsoft Word, Excel, PowerPoint and Access Must have excellent typing and transcription skills Excellent interpersonal, organizational, verbal and written communication skills are necessary Detail-oriented, highly motivated and adaptable Must exercise sound judgment and maintain confidentiality of records and information Must have excellent Customer service orientation Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communi