AI & Automation Specialist

Job description

**About TouchCare** TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users. # AI & Automation Specialist TouchCare is a healthcare concierge service that simplifies health insurance and healthcare navigation. Each member gets a personal assistant who resolves billing issues, coordinates with providers, and saves people time and money. ## The Opportunity We're looking for a hands-on **AI & Automation Specialist** to help kickstart TouchCare's AI journey. This is a builder role — you'll work directly with our teams (Member Services, Operations, Client Success, Sales, Marketing, Finance) to find repetitive, manual work and turn it into practical AI-powered solutions using tools like ChatGPT/Claude, workflow automation platforms, and simple integrations. You don't need to be a software engineer, but you should be comfortable experimenting with AI tools, prompting, and no-code/low-code automation platforms. ## What You'll Do - **Find opportunities:** Shadow teams, map current workflows, and spot where AI or automation can save time. - **Build quick wins:** Stand up automations, AI-assisted workflows, and prompt-based tools that solve real problems fast. - **Support advocates:** Help improve case summarization, intake, documentation, and information retrieval for member-facing teams. - **Document & train:** Write simple guides/playbooks so teams can adopt and use new tools confidently. - **Track results:** Measure time saved, adoption, and impact — and report back on what's working. - **Keep it responsible:** Follow data privacy and PHI guidelines when working with any healthcare-related workflow. ## Who You Are - Curious, resourceful, and excited about AI and automation — you like figuring things out. - Comfortable talking to both technical and non-technical people. - A self-starter who can go from idea to working prototype without much hand-holding. - Organized enough to juggle a few small projects at once. - Interested in healthcare, insurance, or other regulated industries (nice to have, not required). ## What You Bring - 0–2 years of experience in operations, business analysis, IT, automation, or a related field (internships count). - Hands-on experience with generative AI tools (ChatGPT, Claude, etc.) and/or no-code automation platforms. - Basic understanding of APIs/integrations is a plus, not required. - Strong communication skills and a bias toward action. ## Why Join Us - Ground-floor opportunity to shape how AI gets used across a growing company. - Direct mentorship and visibility with leadership. - Fast-paced, hands-on role where your work has immediate, visible impact. **Location:** Stamford, CT — onsite 5 days/week **Reports to:** Leadership / Operations **Salary Range:** $65,000–$85,000 (based on experience) _TouchCare is an Equal Opportunity Employer._