Senior NPOC Planning & Delivery Consultant

Job description

Department: Network Planning Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Senior NPOC Planning & Delivery Consultant supporting the Network Planning Team, you'll lead the planning and delivery of strategic Operational and Commercial initiatives that strengthen Southwest's network and support Enterprise objectives. This role partners across Commercial, Operational, and other departments to identify opportunities, develop business cases, align stakeholders, and drive project execution from concept through implementation. The Senior NPOC Planning & Delivery Consultant uses analytics, critical thinking, project management, and storytelling to influence decisions, manage competing priorities, and deliver solutions that improve network performance and business results. Projects may include supporting new market strategies, commercial and revenue initiatives, charter business transformation efforts, competitive station initiatives, and other network planning priorities. Additional details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Partner with Leadership and Department SMEs to lead various activities required in the ongoing management of the Network strategic plan, associated portfolios, and implementation of initiatives against the plan Communicate recommendations and results to department and Commercial or Operational Leaders with a communication strategy that recognizes the intended audience and delivers the recommended course of action with the utilization of strong visualizations that aid in communication of the story behind the data Develop, deliver, facilitate, and/or participate in multi-departmental presentations or workshops with supported work groups, Senior Leadership, and Executives Lead cross-departmental teams to identify solutions for complex problems and implement various corporate initiatives Lead and support multiple simultaneous projects which may be multifaceted, time critical and/or regulatory in nature Act as a trusted advisor to stakeholders by influencing the strategy / portfolio, and building business cases, what/if scenarios, driving analysis, recommendations and delivery Assist in resolving operational and/or business challenges that are cross-departmental which can include business-centric artifacts such as process maps, job aids, change, communication, and training Leverage analysis, technology and project management skills to facilitate solutions that incorporate a clear understanding of the business problem at hand as well as the broader impact across the wider Commercial and/or Operational group and Company Facilitate the demand management process, including shaping and prioritization discussions with stakeholders, and facilitate Senior Leadership prioritization and review Coach, mentor, and provide direction to team members without a direct reporting relationship May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Expert knowledge of project management, strategic planning and portfolio management principles Highly skilled in analytical thinking with ability to apply a methodical and logical approach to solving complex problems (Business and Technical) and identifying options for solutions Highly skilled in building and maintaining relationships and a high level of confidence and trust from Leaders and Peers Highly skilled in influencing, negotiating, building consensus, and acting as a change agent Skilled in using Microsoft Office products and creating expert-level PowerPoint presentations for various audiences Skilled as self-starter who takes initiative and demonstrates ownership and accountability Skilled at working independently and as part of a Team Skilled at applying critical thinking analysis to solve complex problems related to strategy development or project delivery Skilled at teaching data, tools, techniques and business knowledge to Peers and other Team members Ability to digest significant amount of detailed data and summarize relevant information for the appropriate stakeholder (e.g., Managers, Directors, VPs, etc.) Ability to clearly communicate complex concepts like schedule design elements, work rules and business processes to all audiences both verbal and in writing Ability to work with loosely defined and changing priorities and in situations with imperfect and incomplete information to conduct analysis, develop consensus, and make recommendations Ability to connect how projects and programs integrate with Company objectives Ability to lead discussions with stakeholders from multiple backgrounds who have conflicting priorities; act as mediator if teams are not aligned and drive towards a recommendation or solution Ability to demonstrate a deep understanding of the organization, its philosophies, and procedures around the different areas involved in the Operational and/or Commercial area