Groups Coordinator (On-site at World of Coca-Cola)

Job description

Job Description Summary: This position is a full-time, hourly role working fully on-site role at World of Coca-Cola (Atlanta, GA). Remote/hybrid options are not available for this role. World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 2, 1990 and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, World of Coca-Cola is the main attraction for The Coca-Cola Company. It welcomes over 1 million visitors per year and has become one of the key tourist experiences in the region. Please visit our website at worldofcoca-cola.com for more information. The Groups Coordinator at World of Coca-Cola is the first point of contact for clients looking to enjoy our world class attraction . The primary responsibilities of this role are data entry and responding to customer inquiries by phone and email as well as training team members on processe s . This role is responsible fo r ensuring PCI compliance (privacy and data protection) for reservation ticketing systems for The Coca-Cola Company and World of Coca-Col a . Key Functional Duties: • Customer Service/Communication • Provide stellar customer service in all communications (via phone and email) with clients and internal partners . • Serve as first point of contact for incoming inquiries (group s, events, internal requests) and represent The Coca-Cola Company in a positive and professional manner. • Act as concierge and assist with itinerary planning for guests visiting Atlanta . • Deliver consistent and accurate messaging of protocols and procedures. • Escalat e requests when appropriate and set guest expectations for response times. • On-Site Liaison between Sales and Operations Team • Assist with training of Coordinator s and Ambassador operations team members on reservations /events processes and welcoming groups upon arrival . • Partner with operations team on special requests and arrival instructions. • Data Entry and Sales • Coordinate and process all phases of reservations via phone and email with high accuracy . Follow up to reconfirm upcoming group arrivals /events , update reservations , and process payments . • Administrative Projects • Perform group sales administrative duties including conference preparation, shipping, and customer gift assembly . • Other duties and special projects as assigned . Required Skills: • 1+ years’ experience in reservation, customer service or administrative role preferably within the hospitality industry. • Role is on-site at World of Coca-Cola • Gateway Ticketing System experience preferred • Proficiency in Microsoft Office Suite • Proven ability to enter data accurately , adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment • Strong organizational and administrative skillset • Excellent time management skills with the ability to self-manage • Willingness to collaborate cross-functionally with teams from all levels of the organization • Excellent written and oral skills • Impeccable guest/customer service skills • Strong interpersonal and professional communication skills: positive non-verbal cues, active listening, flexibility, dependability, and high degree of patience • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Educational Requirements • High school Diploma or/ GED equivalent required • College Degree preferred The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Pay Range: United States: 38,032 - 43,465 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: September 11, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.