Senior Occupancy Planner

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Title: Senior Occupancy Planner/ OP Lead POSITION OVERVIEW The Senior Occupancy Planner is a highly skilled professional who serves as a comprehensive resource for a client account based in Wilmington, North Carolina. This team plays a crucial role in developing occupancy strategy solutions, overseeing moves, adds, and changes, and driving project engagements. The successful candidate will have a strong combination of Workplace, Occupancy, and Move planning experience and the ability to manage workload for a regionally dispersed client. This position requires exceptional versatility and the ability to transform client relationships into long-term opportunities. You will provide a “boots on the ground” perspective to the team, ensuring “white glove” quality service delivery and act as a “change agent”. This role has onsite flexibility at the client offices but ideally offers 3 days onsite and 2-remote. WHAT THIS JOB INVOLVES Strategic Workplace Planning & Portfolio Analysis • Participate in business unit engagements addressing the future of work, return to office, portfolio optimization, and occupancy planning as part of the client project scope • Develop scenario and occupancy plans leveraging deep understanding of the clients space supply and demand requirements Occupancy Planning & Execution • Serve as single point of contact for space questions: manage and resolve space requests, provide test fits, blocking and stacking plans, and develop sequencing plans for major relocations • Develop stacking plans, allocation plans, adjacency diagrams, migration plans, and move sequencing for co-location projects at existing and new properties • Gather space requirements and scope based on customer needs, coordinating requirements across different business units • Use creative and analytical thinking to aggregate data from multiple sources and generate solution options for occupancy problems • Ensure all seat assignments comply with regulations for personnel adjacency and deliver timely resolution of non-compliant assignments Relationship Management & Client Engagement • Foster critical relationships with Corporate Real Estate, Business Unit leadership, Corporate Finance, Project Management, Move Coordination, and Facility Management teams • Develop relationships with end-user customers to understand their business needs, promote workplace solutions, and facilitate resolution of planning issues • Interact with client stakeholders at all levels, including executive leadership (CEO, CFO, CHRO, COO) People Management: • Responsible for employee management including: onboarding, leading, developing, and mentoring team members, as well as HR-related activities such as PTO and leave requests. • Manage direct reports and provide oversight/influence over additional staff as needed for successful project execution. • Promotes a culture focused on clients, people and teamwork, accountability, continuous improvement and innovation. Data Analytics & Reporting • Report on building data, organizational data, and occupancy metrics using advanced Microsoft Excel skills including pivot tables and V-lookups • Prepare and update project status reports on actual versus projected seat demand at building level • Interpret qualitative and quantitative research data and synthesize into meaningful and actionable results • Conduct utilization data analysis; gather, analyze, and interpret data to provide data-driven recommendations • Measure, monitor, and report cost savings and value-added contributions THE CANDIDATE Required Education • Bachelor's Degree in Management, Architecture, Design, Real Estate, Finance, Construction Management, or related field Required Experience • 8+ years' related experience in workplace strategy, architecture, consulting, corporate real estate, facilities management, project management, construction management, design, human resources, or organizational development roles • Proven track record in both strategic workplace planning and tactical occupancy planning • Experience in building strong client relationships and anticipating needs • Workplace program implementation experience in corporate settings, working alongside cross-functional real estate, facilities, IT, HR, Finance teams Technical Proficiency • Required: Proficient in AutoCAD, REVIT, BIM, or other drafting technologies for test fit option development • Required: Advanced proficiency in Microsoft Excel (pivot tables, V-lookups, cell calculations) • Required: Ability to consolidate data and floor plans into Microsoft PowerPoint for presentations • Preferred: Proficient in CAFM/IWMS database systems (FMS, Manhattan, Tririga, Archibus, or similar) • Literate in reading and interpreting floor plans Knowledge & Abilities • Working knowledge of office design principles and trends such as mobile or collaborative workplace • Understands desk-sharing concepts and methodologies • Ability to seamlessly transition between strategic oversight and hands-on execution • Ability to work both independently and cooperatively in an agile environment, including virtual collaboration with remote colleagues • Ability to multi-task and successfully manage multiple projects and coordinate activities for various individuals/groups • Comfortable with frequent or rapid change; flexibility to adapt to shifting priorities Essential Skills COMMUNICATION: Impeccable and concise communication and presentati