US-Business Pro

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Business Pro, you’re part of a team that’s passionate about helping businesses succeed. The Business Pro develops and grows relationships with high-potential business customers, and builds loyalty by maintaining those relationships. You have strong business and sales acumen, and knowledge of Apple products and services, key Small Medium Business (SMB) industries, business challenges, and trends in your local community. You serve as a resource and mentor for the broader team, and help support an environment where business is integrated into Apple Retail’s culture. You partner with leadership to find opportunities to connect customers with powerful tools and solutions that help their businesses thrive. Minimum Qualifications: You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in your work location, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have extensive business solutions experience with Apple products and services. Be proficient in the local language, both written and spoken (sign language supported). Preferred Qualifications: You can: Show a track record of strong performance and results in technology or business solutions sales. Communicate effectively and tailor your communication style to different audiences. Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. Build rapport and work effectively with both internal and external customers, including business owners and executives. Demonstrate excellent organizational and process management skills, the ability to set priorities, and responsiveness to customer requests. Demonstrate excellent learning, negotiation, interpersonal, and customer service skills. Draw from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, and challenges. Learn, navigate, and use new tools and systems.