Director, P&C Communications & Cultural Narrative

Job description

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are seeking a high-caliber Director, P&C Communications & Cultural Narrative to join our People & Culture team at our Santa Clara headquarters. In this role, you will lead an integrated P&C Communications and Creative team while serving as a strategic thought partner, executive communications leader, and change narrative strategist. You will shape how Zscaler’s people strategy, culture, and organizational priorities are translated into clear, compelling narratives across employee and candidate experiences. Partnering directly with senior P&C executives and leadership, you will help shape bold visions and complex organizational shifts into clear, inspiring, and transparent employee and external communications. You operate with the strategic foresight of an executive advisor—understanding the downstream cause and effect of organizational messaging, calibrating tone to build trust, and fostering a strong sense of company culture across our global enterprise. You are a "player-coach"—someone who can operate at the highest level of strategic advisory while remaining deeply involved in the daily craft of storytelling, messaging, and content creation. What You'll Do This role requires a balanced approach: you will operate as a high-level strategic architect, while simultaneously rolling up your sleeves to ensure the quality and execution of our narrative and creative output. • Executive Messaging & Strategic Advisory: Serve as a trusted advisor to senior P&C leaders, coaching on tone calibration and crafting high-impact executive communications, all-hands presentations, leadership briefs, and organizational updates. • Cause-and-Effect Impact Analysis: Evaluate major People & Culture initiatives (such as performance evolutions, organizational shifts, and policy updates) to anticipate employee sentiment, assess downstream impact, and proactively address risks. • Change Communications Strategy: Shape the narrative, sequencing, audience messaging, channels, leader communications, and manager communication tools for complex organizational changes, partnering with program and change leads to support readiness and reinforcement. • Cultural Narrative, Talent Storytelling & Creative: Shape and steward a cohesive cultural narrative that connects Zscaler’s people strategy, Ways of Working, and employee experience. Lead how that story comes to life across employee and candidate touchpoints through communications, visual design, video, and multimedia, partnering with Talent Acquisition, Corporate Communications, and Marketing to ensure alignment with Zscaler’s broader brand. • Cross-Functional Collaboration: Partner closely with Corporate Communications, Marketing, and Executive Leadership to align internal and external messaging, amplifying Zscaler's workplace culture. • Measurement & Feedback: Establish feedback mechanisms to gauge communication effectiveness, sentiment, and message retention, continuously refining strategies based on insights. Who You Are • You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand. • You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action. • You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly. • You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution. • You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. What We're Looking For • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • A "player-coach" mindset: You are just as comfortable facilitating strategic alignment with C-suite executives as you are drafting internal communications, reviewing creative assets, and shaping hands-on day-to-day messaging. •