Vertical Engineering Lead, Technology Lab Services

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Vertical Engineering Lead, Technology Lab Services Role purpose This leadership position owns the account-based deployment of JLL's Technology Labs operating and assurance standards, translating global frameworks into practical, site-level execution. You will take the O&M playbook, policies, procedures, and JLL Client Assurance Program (JCAP) criteria developed for Technology Labs and drive their consistent adoption across individual accounts, sites, and teams. This role bridges the gap between centralized standards and decentralized execution—closing local gaps, leading change management, and ensuring field teams can demonstrate adherence to published standards in their daily operations. You will build and lead a team of deployment professionals who manage account-level rollout initiatives, while partnering closely with the Standards & Assurance Lead for Technology Labs to ensure standards remain grounded in real operating conditions and to channel field feedback into future standard revisions. What this job involves Standards Deployment & Account-Level Execution You will own the deployment of the Technology Labs standard O&M playbook across accounts, ensuring maintenance and operations in labs, cleanrooms, and critical research environments meet published standards. This includes deploying tech lab-specific documentation, SOPs, guidance materials, and training resources to sites, enabling teams to demonstrate JCAP compliance. You will develop standardized project plans for account and site deployment that align with the standard's requirements while accommodating local organizational structures, roles, and responsibilities. Gap Assessment & Rollout Management Leading account-level deployment engagements, you will assess current site operating models against the standard, identify gaps, and drive adoption through structured rollout plans. You will support execution of the Technology Labs assurance program (JCAP) at the account level, preparing sites for assurance reviews and ensuring responsiveness to findings. Field-Standards Partnership & Continuous Improvement Working in close partnership with the Standards & Assurance Lead for Technology Labs, you will ensure standards remain deployable and practical in field conditions. You will provide critical field feedback to inform ongoing standard revisions and lead incident management for lab spaces within deployed accounts—investigating near-misses and incidents, driving root cause analysis, and feeding trends back to inform standards updates. Team Leadership & Deployment Operations You will build, lead, and develop a team of deployment professionals who manage account-level standards rollout. This includes providing coaching, prioritization guidance, and quality oversight of their work. You will determine deployment prioritization and resourcing across accounts based on risk assessment, account needs, and portfolio priorities. Financial & Operational Accountability Responsibility for the deployment P&L sits with this role. You will manage deployment resource costs and structures in close collaboration with Account Finance and COE Finance, while evolving financial and operational KPIs and reporting frameworks for the deployment function. Stakeholder Engagement & Change Management You will engage and maintain working relationships with Data Center & Critical Environment Management engineering subject matter experts, Technology account teams, and divisional leadership to drive consistent standard adoption. Leading training delivery on the playbook, JCAP criteria, and ongoing updates—either directly or through your deployment team—you will own change management execution at the account level, ensuring standards are communicated effectively and embedded in daily site operations. Technical Leadership & Compliance Coordination Serving as the primary client-facing technical lead for lab space performance and reliability within deployed accounts, you will coordinate with Engineering Operations, Quality & Compliance, and Health, Safety, Security & Environment teams to ensure statutory compliance for technology lab maintenance and equipment testing protocols is executed on site. Sound like you? To succeed in this role, you should bring: Experience Requirements Significant experience spanning 15+ years in critical environment, technology lab, engineering, or operations/deployment leadership. You possess a demonstrated track record of deploying and operationalizing standards or SOPs in field environments, transforming documentation into consistent execution by technicians. Your background includes executing or supporting assurance, audit, compliance, or standards-implementation programs (JCAP or equivalent) at the account or site level, with proven ability to lead standards rollout across multiple accounts while reconciling global standards with local site variations and constraints. You bring hands-on experience with technology lab environments, environmental controls, or similar critical infrastructure, combined with cross-functional coordination capabilities within large, matrixed organizations. A corporate real estate or engineering operations background is preferred. Experience managing or leading teams of engineers or technicians—including workload prioritization and performance development—is essential, with preference given to candidates who have managed multi-site or multi-account deployment