UX Content Strategist

Job description

Job Summary Position Overview: The Insulet UX team is seeking a UX Content Strategist. This role will be responsible for aligning teams around engaging, informative UX content vital for our products and customer experience, including patients, caregivers, and health care providers around the world, to help simplify the lives of those touched by diabetes. You will elevate the customer-centricity of the UX and inspire action. You excel through innovation, creativity, energizing others, and attention to detail. You’ve been successful in driving strategic and tactical content designs that lead to a high customer impact. You are expected to think like a strategist, lead as a servant, and raise the quality of UX by being a persistent advocate for customers. You will use your organization and positive communication skills to work strategically with other team leaders and members across the organization. Finally, you have a passion for putting our customers’ needs first. Core Responsibilities: Strategy and roadmap: • Help define the UX content strategy vision for key features in our product experience, focused on the key priorities for the business. • Work closely with design, research, product, and other partners to develop a shared UX strategy. Content strategy excellence: • Create compelling and empowering user experiences through engaging, on-brand digital UX content. • Generate informative and persuasive content in support of positive outcomes. • Ensure all content is consistent in terms of brand, style, voice and tone, quality, and literacy/grade levels. • High level of competency in applied writing skills, especially writing for a lay user audience. • Strategize and define content frameworks while also documenting your rationales and decisions. • Execute and align teams on content strategy and UX copy. • Collaborate effectively and frequently with cross-functional stakeholders (e.g., UX, PM, Marketing), leading the content revision process, and achieving deadlines. • Support process and tool improvements. • Help to maintain our UX writing style guidelines, ensuring they are relevant/accurate. Communication and influence: • Ask inquisitive questions in a collaborative manner, do things differently, champion innovation, and strive for simplicity. • Communicate content strategies in a clear and concise manner using your presentation skills. • Actively involve and collaborate closely with key stakeholders. Center of Excellence, education, and advocacy: • Peer review other Content Strategists' work by reviewing proposed content as applicable and providing feedback. • Always strive to learn and raise the bar on your own and be open to receiving and giving feedback to build stronger content strategy practices. Preferred Skills and Competencies: • Skills as an expert storyteller and influencer. • Expertise in Content Strategy Frameworks and Design Principles. • Understanding of UX design, as well as common design tools, language, and processes. • Creativity and empathy to recognize and address the user’s challenges. • Eagerness and aptitude to learn new technologies quickly. • Excellent project management abilities and process development skills. • Comfort and familiarity with a dynamic agile software development environment. • Deep expertise in platforms and design tools such as Figma, JIRA, Miro. • Familiar with Medical Device development processes, familiarity with Diabetes. • Some experience working on global products and localization. Education and Experience: • Bachelor’s (or higher) in a discipline related to UX Content Strategy (e.g. Business Communications, Creative Writing, English). • Minimum of 3 years’ experience in UX writing/editing for mobile app based product. Additional Information: • This role is hybrid; required to be in the office 3x per week. Location is either commutable to San Diego, CA or Acton, MA office. Job Title: UX Designer Department: User Experience Manager/Supervisor: Director of User Experience FLSA Status: Exempt SOP Group: R & D Position Overview: Want to have an impact on Omnipod’s product design? Want to help lead a once in a lifetime career program? Be part of a highly engaged team who has a direct line to improving the product experience for people living with Diabetes! We are investing heavily to create a system to support the right experience at the right time and one that is scalable to the level of growth we expect. We need a strong UX Designer to contribute to design to get us there, is this you? The UX Designer in the R&D group will be responsible for working closely with cross-functional members of the development teams to ensure a world-class product design for Omnipod’s Mobile App Suite. They will lead, plan and execute on strategic and tactical design initiatives for Android and iOS. We are looking to hire a critical member of the team to be the UX designer to contribute to large scale design initiatives for the core product applications. The goal for this role is drive best in class UX for Insulet, and act as senior individual contributor, working collaboratively with the software development, technical product management, systems team and qa in an agile environment. We’re looking for someone who wants to use design to change the face of diabetes; someone who can innovate and translate a high-level vision into compelling digital experiences. If you are a creative thinker and positive team player with experience delivering world-class look and feel for mobile user experiences, we want you. UX Designer Responsibilities: Work on tactical and innovation UX initiatives within an agile environment on mobile applications-Android and iOS. This includes working with Marketing, Technical Product Marketing and Systems teams to support requirements definition as it relates to UX to create a cohesive user experience across the apps space. Defining safe, effective and delightful user experiences for mobile experiences using industry standard tools such as Crea