Business Systems Consultant

Job description

Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology, and its people. The AbbVie Business Technology Solutions (BTS) team drives the digital transformation necessary for our treatments to positively impact patients' lives. As a Business Systems Consultant in BTS Information Research (IR), you will support the global Development Biological Sciences (DBS) organization, including Preclinical Safety (PCS) and Regulated Bioanalysis. You will serve as a key liaison between business stakeholders and IT, translating business needs into effective, compliant, and scalable technology solutions. This role requires strong ownership, consultative leadership, and the ability to influence across business and technology teams. Your key responsibilities will include understanding and documenting business process flows, gathering business requirements, identifying improvement opportunities, and leading system implementation and support efforts. You will manage validated GxP systems, including Laboratory Information Management Systems (LIMS), data, and imaging management platforms such as Concentriq, and Environmental Monitoring applications such as WatchDog. Responsibilities: Business Partnership & Strategy: Partner directly with BTS, vendors, and DBS stakeholders to understand business processes, priorities, drivers, and strategies across multiple areas. Translate needs into technology-enabled opportunities, strategic initiatives, and business process improvements. Systems Ownership & Accountability: Serve as IT System Owner (ITSO) for assigned business systems, including GxP / validated applications such as LIMS, laboratory data and imaging platforms, and environmental monitoring systems. Maintain System Life Cycle (SLC) documentation and own end-to-end accountability for system quality, compliance, and delivery outcomes - partnering with vendors and technical teams to resolve issues, deliver enhancements, and translate business needs into effective solutions. Process Improvement & Information Strategy: Identify opportunities to improve efficiency, reduce redundancies, and strengthen information management practices across DBS business operations and applications. Assess business benefits, support prioritization decisions, and ensure proposed process and technology solutions align with business needs. AI & Technology Enablement: Identify opportunities to apply AI tools that improve or accelerate DBS business operations and scientific workflows, and partner with stakeholders and BTS teams to bring those opportunities to life. Cross-Functional Delivery: Collaborate with global IR DevSci, BTS, vendors, business teams, and other technology partners to coordinate solution delivery, manage interdependencies, coordinate vendor, and internal service handoffs, and ensure effective communication across stakeholder groups. Project, Change & Adoption Support: Support requirements definition, solution design validation, testing plans, training, change management, user adoption, project status communication, and issue resolution to ensure new systems and processes are implemented effectively. Compliance & Risk Awareness: Ensure work aligns with applicable Corporate and Divisional policies, procedures, data governance expectations, and relevant regulatory requirements. Required: Bachelor's Degree with 7 years’ experience; Master's Degree with 6 years’ experience; PhD with 2 years’ experience. Demonstrated experience as a Business Analyst, Business Systems Consultant or similar role in a technical environment. Strong leadership, communication, interpersonal, organizational, and time management skills, with the ability to lead cross-functional teams and prioritize effectively. Experience as an IT System Owner (ITSO) or similar role with accountability for the end-to-end system lifecycle, including design, implementation, operation, and decommissioning of non-GxP and GxP applications. Strong understanding of System Life Cycle (SLC), validation documentation, regulatory compliance, IT security, risk management, enterprise architecture, and security standards. Preferred: Familiarity with system deployment across cloud (e.g., AWS), on-premise, and hybrid environments - with the ability to quickly grasp technical components, architectures, and integrations. Experience identifying or implementing AI, automation, analytics, or digital enablement opportunities. Experience supporting software product development and delivery, including software development best practices and Agile methodologies/tools such as JIRA and Confluence. Pharmaceutical, biotechnology, healthcare, manufacturing, or regulated industry experience.