Manager, Software Engineering

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering Our Purpose We connect and power an inclusive digital economy that benefits everyone, everywhere. We enable safe, simple, smart, and accessible transactions through secure data, strong networks, partnerships, and innovation. Our culture is driven by our Decency Quotient (DQ), fostering inclusion, respect, and diversity. We believe that diverse perspectives strengthen decision-making, drive innovation, and deliver better business outcomes. About the Role Mastercard’s Authentication Program creates meaningful experiences for consumers while enabling merchants and issuers to engage in ways that were not possible in the pre-digital world. The Digital Payment Credentials team builds foundational payment solutions at scale. This role offers an opportunity to work in a high-impact environment focused on delivering secure, resilient, and high-performance digital payment experiences. We are looking for leaders who: • Have experience building and scaling global products • Are passionate about driving a world beyond cash • Thrive in agile environments with high standards of engineering excellence • Demonstrate an enterprise mindset by aligning team outcomes with broader organizational goals Role As a Manager, Software Engineering, you will provide strong technical and people leadership, drive high-quality execution, and build high-performing engineering teams. You will shape engineering strategy, influence architectural direction, and ensure your teams deliver scalable, secure, and high-performing systems aligned to enterprise priorities. As a Software Engineering Manager, you will be responsible for: Engineering & Technical Leadership: • Act as a hands-on technical leader contributing to architecture, design reviews, and complex system problem solving • Lead development of large-scale, distributed, high-performance systems • Drive engineering excellence across: o Code quality, standards, and code review practices o Testing and automation (unit, functional, integration) o CI/CD pipelines and DevOps practices o Security and operational readiness • Establish and enforce engineering best practices, including efficient use of data structures and algorithms for scalable and optimized solutions • Ensure systems are designed with performance, scalability, and reliability as core principles Performance Engineering Ownership: • Own and drive performance engineering practices across teams, including: o Performance testing, benchmarking, and tuning o Monitoring system latency, throughput, and resource utilization o Identifying and resolving performance bottlenecks • Ensure engineering teams proactively build systems that meet scalability, availability, and efficiency requirements under varying workloads • Promote use of efficient algorithms, data access patterns, and caching strategies Troubleshooting & Incident Management: • Establish and lead incident management and troubleshooting practices, including: o Root cause analysis (RCA) and post-incident reviews o Debugging complex distributed systems and production issues o Driving rapid issue resolution and minimizing customer impact • Ensure systems are designed for observability, monitoring, and operational support • Implement proactive measures to improve system reliability and prevent recurring issues Architecture & Strategic Leadership: • Drive architectural design, including: o Service interactions and dependencies o System scalability and resilience o Cloud-native and distributed architecture strategies • Translate business and market needs into engineering strategy and execution plans • Demonstrate strategic leadership by: o Aligning engineering direction with enterprise priorities o Evaluating emerging technologies and defining adoption strategies o Making trade-offs across performance, cost, risk, and speed Team & People Leadership: • Lead, mentor, and grow one or more agile engineering teams • Foster a culture of: o Ownership and accountability o Continuous learning and improvement o Psychological safety and collaboration • Support career development through: o Coaching, feedback, and mentorship o Performance management and goal setting • Drive hiring, onboarding, and team scaling initiatives Delivery & Execution: • Partner with Product Managers, TPMs, and Architects for roadmap planning and execution • Drive Agile delivery (Scrum/Kanban) with focus on predictability, quality, and speed • Manage: o Project planning o Dependencies and risks o Delivery timelines • Actively participate in: o Sprint planning, demos, and retrospectives o Code reviews and pair programming • Track and improve delivery metrics including velocity, quality, performance, and customer impact All About You • Proven experience managing agile software delivery teams as an effective technical leader • Strong understanding of software architecture and design thinking to break down complex concepts to the delivery team: o Domain-Driven Design (DDD) o Design patterns o Distributed systems design o Security concepts (authentication, authorization, confidentiality) • Proven track record delivering enterprise-grade, scalable, and high-performance systems • Ability to operate with an enterprise mindset, aligning team output with company-wide objectives • Strong hands-on experience in: o Java, Spring / Java EE o RESTful APIs o Frontend frameworks (Angular / React) o Databases (Oracle / PostgreSQL) • Experience building microservices architecture