Technical Solutions Engineer

Job description

Troubleshoot complex technical issues for customers on Google Cloud Platform, using debugging, system administration, and data analysis to determine root causes and implement effective resolutions. Act as a subject matter expert for customers and internal teams, advising on technical best practices and collaborating to resolve deployment obstacles and enhance Google Cloud products. Drive product and process improvements by identifying trends, documenting issues, resolving bugs at the code level, and enhancing self-service tools to empower users. Deliver continuous global support by working within a 24x7 team model, which may include non-standard hours, shifts, and weekends to ensure constant customer coverage.Contribute to large-scale strategic projects by helping define scope, driving execution of project plans, and owning the delivery of key components across functions. Develop new investigation tools and learn new coding languages to increase diagnostic productivity and contribute to the ongoing improvement of internal troubleshooting capabilities.