Service Supervisor

Job description

We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins, Inc. in Bronx, NY. In this role, you will make an impact in the following ways: - Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. - Communicate repair plans clearly to Technicians, aligning them with customer quotes. - Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. - Support Technicians with first-level assistance and escalate technical issues when necessary. - Manage service logistics to ensure safety, quality, and efficiency in operations. - Review and develop quotes for accuracy, keeping customers informed of repair status and changes. - Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. - Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.