Customer Storytelling Manager, Cloud North America

Job description

Develop and execute holistic advocacy strategies for 1–2 key industry verticals to scale content impact. Lead the daily operations of the customer reference program and serve as a primary liaison for top Google Cloud accounts. Drive the creation, distribution, and cross-channel promotion of customer advocacy marketing assets. Identify and onboard new reference customers while tracking engagement data to maintain accurate records. Partner daily with marketing, sales, product, and executive teams while advocating internally to ensure exceptional customer experiences. Minimum Qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience in marketing working across one or more marketing fields (i.e. growth, product marketing, brand marketing, social). Experience managing cross-functional or cross-team projects. Preferred Qualifications: Experience in customer reference marketing or customer relationship management. Experience in business-to-business (B2B) content marketing. Experience with cloud technologies and software, including marketing products used in cloud or SaaS environments. Experience utilizing AI productivity tools to solve complex, multi-layered problems and streamline business or development workflows. Ability to take initiative and make decisions quickly amidst multiple stakeholders, and experience working collaboratively across marketing teams. Ability to build relationships with internal and external constituents (e.g., customers, sales, product teams, etc.).